The Department of Trade and Industry (DTI) received a total of 472 complaints against ZTE (and/or its local distributor MSI-ECS) involving the ZTE handset sale that happened last October.
This is a according to a source close to someone inside the department. This is perhaps one of the most number of complaints ever recorded, almost in the same level as our local telcos get every quarter.
The fiasco stemmed from the failure of the sale of handsets where thousands lined up and only about 300 were actually available (half of which were either hoarded by resellers or employees).
ZTE (MSI-ECS) eventually apologized about the event and their shortcomings but that did not stop frustrated customers from filing a complaint to the DTI.
With the number of complaints filed, we think the company might be blacklisted from doing promos any time soon.
You can read more about the ZTE event below:
* ZTE Grand X2 L phablet to go on sale for just Php2k
* Chaos ensues at ZTE Sale, flooded with complaints
* ZTE releases official statement regarding sale mishap
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eman says:
kasama din ang yugatech sa pagpopromote nung sale na yan ah.
dakilangduca says:
Very good. Buti marunong tayo mag file ng complaint. Some brands/companies are really not equipped with the right preparations. Ganyan na ganyan din ang sale ng SKK at Smart. Nauuna lagi ang mga mall employees. Hopefully aksyonan talaga to ng DTI, hindi yung nagbibilang lang sila ng complaints.
Aaron says:
Karma
archie says:
Gusto ko ding makita ang number of complaints sa Smart Bro. Karera sila ng ZTE sa padamihan ng mga nagalit na consumers.
Hen-Sheen says:
Game Over Dood! But this might happen to PLDT Home FIBR if they use way too much collateral (like Broken Promises & Reassurances)…….
Yuj says:
300?!? Only 300 units for the sale. Tapos na hoard pa yung iba?!? Grabe yan ZTE a. Yun ba ibig nyo sabihin ng “Ample Supply”?
Keep the complaints coming. Para pati ibang manufacturers matuto din.
Dapat to maibahagi din sa ibang tech sites to para laro ma expose yang unprofessionalism ng ZTE.
Name: emoji says:
File nga ng complaint. Ang tanong: may mangyayari ba???
a says:
When android was quite new- LG made a similar chaotic sale but that was for P10k I remember. And I did line in Megamall for it