#converge downtime

Converge has started sending out emails to what it claims as the first batch of Converge XCLSV (could be a play on the word exclusive) customers who are part of this new service. The Converge XCLSV program places certain selected customers to a group that will get a dedicated account officer for immediate assistance and provides true high-speed plans. We reckon this seems similar to Smart Infinity or Globe Platinum program of other telcos for postpaid, only that the one for Converge is for broadband. Converge has been in the spotlight in past months due frequent downtimes, intermittent connections, and poor customer service. We'll be on the look-out for a more detailed explanation of this Converge XCLSV program. Converge has recently reported connectivity issues in Metro Manila and other nearby provinces. UPDATE as of November 17, 2020, 6:07 PM: Converge has deployed on-site engineers to check the problem. According to the Facebook post of Converge ICT's Support team, it is currently experiencing issues in its Data Center as of 1:10 PM of November 17, 2020. Read more in our articles including "Converge XCLSV: Dedicated Customer Service and True High Speed Plans" and "Converge confirms nationwide downtime".