Subscribers complain about annoying Globe iToolbar
We received several emails today about the newly implemented Globe iToolbar. The iToolbar appears when you’re using mobile internet or tethering your device to a phone on the Globe network.
A few readers pointed out to us that this new implementation is automatically inserted by Globe to any website that your browse on the net.
The Globe iToolbar is an expandable toolbar within your phone’s browser that gives you quick and easy access to Globe services, Internet search, and your favorite Internet sites.
Globe’s reason behind the introduction of this toolbar is “to make your Mobile Internet experience much more convenient. You can now enjoy quick and easy access to your favorite Globe and Internet services.“.
As of May 2012, Globe Postpaid, Globe Prepaid, and TM subscribers with the following devices can see the Globe iToolbar:
iPhone 3G running iOS5 or higher using the native browser
iPhone 3GSrunning iOS5 or higher using the native browser
iPhone 4running iOS5 or higher using the native browser
iPhone 4Srunning iOS5 or higher using the native browser
Sony Ericsson LT15i Xperia Arc using Android 2.3 or higher using the native browser
Samsung GT-S5570 Galaxy Mini using Android 2.3 or higher using the native browser
The biggest complaint we are getting from Globe subscribers is that there’s no way to remove this toolbar. This has apparently distracted a lot of subscribers and ruined the user experience especially on mobile devices with very limited screen real estate.
As of this time, there is no way for subscribers to remove the Globe iToolbar. We’re getting comments from Globe regarding this issue.
Update: Globe says they are aware of the reactions of subscribers and looking into the next steps to address this issue.
Update 2: Looks like Globe Telecom has decided to drop the iToolbar on their mobile internet. We’re getting reports people are no longer seeing the Globe iToolbar when using their Globe mobile internet.
Update 3: Talked to a Globe exec who told me they already scrapped the whole idea of the iToolbar.
Hat tip Marc Obaldo, Ernesto Pacheco.