Skip to content
September 09, 2011

Poll: Is your telco really just a tweet away?

Having been a long-time subscriber on Globe and Smart for years, I was glad when they expanded their customer service to Facebook and Twitter. No more long waits and busy lines with phone calls and un-answered emails.

Or so I thought. For the past several months, the Twitter channel has been the most valuable channel for me to reach out for support or just ask questions.

So we now have @talk2globe, @smartcares and @suncelltweets operating almost 24/7 answering questions on Twitter. The channel gives us the feeling that they’re now more reachable and we get the badly needed help in the most appropriate and timely manner.

So here’s my poll question for the week — Is your telco really just a tweet away?

  • Absolutely, yes!
  • They reply back but not as fast as I expected.
  • They’re okay; better than making a call.
  • It’s a hit and miss for me.
  • No, they’re still generally slow.
  • Non-existent or they just completely ignore me.
  • Never really tried them on Twitter before.

I’m sure our experiences will be different. My answer would be between #1 and #2. Do hit the comments for your answer.

Smart Buddy Prepaid Micro-SIM for Php40

35 Responses to “Poll: Is your telco really just a tweet away?”

  1. Mat says:

    Non-existent or they just completely ignore me. – Globe

  2. Jen says:

    Non-existent or they just completely ignore me. (GLOBE)

  3. stressdan says:

    Non-existent or they just completely ignore me. -Globe

  4. Tristan
    Twitter: tristankhalil
    says:

    They reply back but not as fast as I expected. AND It’s a hit and miss for me.

    Both Globe and Smart. :-/

  5. Raymond says:

    thanks for the info. i will but am happy with the 211 Customer Service of Globe and they answer quick. Let’s see what the tweets can do…

  6. harv3y
    Twitter: bipharv3y
    says:

    Globe responded to inquiries on twitter & FB.

    It makes life easier than having to fall in line at their mall stores.

    Smarts also responded when I won in a contest before.

    While I haven’t use Sun tweets.

  7. Christian says:

    GLOBE: Non-existent or they just completely ignore me.
    SMART: They reply back but not as fast as I expected.

  8. deuts
    Twitter: deuts
    says:

    Now, for Globe, not at all!

Leave a Reply

*
*

Written by

Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

More articles by Abe Olandres :