An old friend asked me to post this on my blog, hoping Sun Cellular would listen and read:
Opening a New Sun Cellular Account
To Whom It May Concern:
Last 18MAR06 I applied for a new Sun Cellular account. I have passed
the necessary requirements as stated in your website.1. Completely filled-up application form.
2. Valid ID – SSS ID.
3. A. Proof of Billing
– Electricity Bill
– Water BillI live in a condominium where the electric and water bills do not bear
the names Meralco or MWSS.B. Proof of Income – Form 2316 and last 2 payslips.
I vividly remember the lady attending my application informing me to expect 2-3 days processing time. Great!
After 1 week I receive a call requesting for additional statements. Recalling that the statements I provided (water and electricity bills) might not be acceptable, I decided to forward my last 2 credit card statements. I intentionally crossed out my credit card numbers.
Today (28 of March ’06) I receive a call informing me to submit another creditcard statement with my credit card numbers revealed. I will do no such thing and I demand a valid explanation. Anybody in their right mind will not disclose their credit card information to anyone who already has one’s personal information.
I believe I have submitted the necessary requirements. Either you approve my application or not, I don’t really care anymore. I’m no longer excited.
This will definitely fall on deaf ears. Prove me wrong by giving me a response. You know how to reach me.
Regards,
Chester Cheng
9 years Globe subscriber
The last line reads “9 years Globe subscriber”. If you can’t accomodate this switcher, I don’t think you deserve to have loyal subscribers.
i need answer from sun cellular 450 plan
sa LBC ako nagbayad at may hawak akong resibo rito
bakit my bill ako para sa september 17 and october 17
tapos na akong magbayad sa 2 buwan sa tamang petsa…
Last monday june 24, 2013 i applied for a new sun account,PLAN 1799(blackberry Z10) I’m just a student so i was told that i need to provide the necessary requirements such as, valid id’s, 3 months latest dollar remittance slip and proof of relationship. so i did.they told me to wait for 3days as i will recieve a call or txt from them regarding the result of my application, thursday noon i receive a txt and it stated that i’m only approved for plan 350 line only, they told me that the remittance is non a valid source of income and i still need to provide a primary source of income… damn… eto lang masasabi ko sa mga taga sun cellular, puro kayo mga gunggong!!! sana hindi nyo nilagay sa mga brochure nyo na pwede ung mga gnun requirements and isa pa… studyante nga ako dba? san ako kukuha ng pgkakakitaan? ang tatanga nyo! it’s not advisable to avail a line at sun cellular… hndi nila alam ung mga gngwa nila…
Sun keeps eating my load(093355*****) last night until today thiwithout any transaction except registration to unlimited 200(tu200) . Might switch to globe.
Yup. I too applied for a postpaid plan in their Farmers Cubao Branch. I gave them my credit card history but specifically told them that I do not want my postpaid bills auto-deducted. They said they’d call me in 3-5 days. This was on the last week of March. On the afternoon of the 5th day, I was getting frustrated waiting, and it was nearing the holy week break, so I tried texting them to follow up the status of my application. Sheesh…If I hadn’t contacted them they wouldn’t tell me that they needed more reference people. Just the same, I gave them more contacts for their background check. After sending it to them they told me that my application was approved for auto-deduction. I told them that I did not approve of auto-deduction. They said I should submit a copy of my ITR quickly so they can have it processed, but I couldn’t do this since the people in the office were already on holy week break. Holy week passed. On April 11 I received a call from them telling me that my application was approved on the basis of credit card auto deduction. I told them that I told “Dobbel” (the rep’s name) that I didn’t want this and decided to pass my ITR instead. I submitted the copy of my ITR the same day. The following day, I received yet another call from Sun Cellular telling me that my application was approved again on the basis of credit card deduction. I grew tired of them and just had to berate the person I was talking to. I vented my frustration out telling her that I’ve already lost count on the number of times I told them that I will not have my postpaid expenses auto-deducted and that I have just submitted my ITR the other day. They should check my records. She said she’d check and call back…until now I have yet to receive a call from them. Grabe ang ineptitude sa Sun Cellular. Nakaka-drain.
I totally agree.. I have submitted all necessary requirements already and keep the 3-4 days processing agreement. It has been two weeks now and they always say the application is still in status.
im having problem wth a sun user(093391*****).this user keep texting us lewd, malicious & quite dsturbing messages w/c all of them are untrue.i want that # block.and whoever that person is…bahala na lng c Lord.
SUN CELLULAR SERVICE = -100! liars!i’ve given all the requirements its been more than 2 weeks already no updates or whatsoever given. FU and your family!
Para sa lahat , Mura nga ang SUN pero mapapaMURA kanaman sa mga tanga at napakabobong mga customer service reps nila….haist at mga sinungaling pa mga manluluko at ubod ng panlilinlang. kaya mga consumers matoto na kayo gumising na..wag na paloko sa SUN na sinusunog tayo sa sarili nating mantika….
Congrats Sun Cell! More subscribers for you!
another disappointed sun cellular subscriber here…..i’ve been subscribed to sun broadband plan 799 for almost two years now and I never failed to pay my bills before its due date…..though, their signal is a so-so, I maintained holding on to the plan…..
just two days ago, I applied for another sun subscription for a postpaid plan (plan 350) and to my dismay, I got disapproved…..damn!
what the hell is wrong with them…..? i think i’ve given them enough to entrust me with another account…..
as for now, i’m thinking of pulling out my broadband subscription…..definitely, not a big loss for them, but at least i can avenge myself right? =) in this regard, i’ll be highly appreciating anyone who can give me a good broadband/wi-fi service provider…..
with the growing number of dismayed customers, in no time, Sun will be having its own dose of KARMA…..
Suncellular in Baliwag Bulacan are RUDE! People that supposed to be professionals but yet they are not!
SunCellular must hire people who are properly equipped with knowldge.
And For those Employee of Suncellular If you think that you are equipped with proper knowledge, think of this, IQ gets you there but EQ keeps you there.
bwisit kau sun cellular..namemera lng kau.wla p 1 month akalain m cut n agad..nglod ako ng 150 nun april 3 cut n now april 9,tnwagan k ang sbi mtaas ang level ng pgtaas,aba d sna d kau nagpa unli kng my limit ang pgtx.sbra sbra kau s pgbwas ke blis blis pg nwla un lod wla n kau mgawa.ayusin nyo system nyo bulok mga taga sun.bkt ngpopromote p kau s TV e d nmn umaabot ng 1 month.wag kau manloko ng mga tao, dhl bka banda huli bumagsak kau,,sna lng kng gno kblis kau magbwas mgawan nyo ng solusyon ang system nyo d pl png mtgalan..ska mga cnungaling kau sbhn lht ng network my limt pgtx,e bkt iba network pg nwla un lod nbblik.at wla mdmi dhlan.. ayusin nyo network nyo….mga leche
hmmm.. im just a student and i asked my aunt to apply a sun cellular 350 plan for me.. so i have this responsibility of paying my bill.. okay naman dito sa batangas yung service nila pati yung sun shops.. kaso they can’t answer certain questions… recently kasi.. ive been charged for almost 3000 pesos because of mobile internet.. which i know for a fact na hindi ko naman ginagamit the whole day.. so nacut yung line ko and i have to pay pa.. 3000.. im just a college student.. hmmm… grabe.. pano ko idedefend ang sarili ko na hindi naman tama ang pag chacharge nila ng ganung kalaking bill kung ang isasagot nila sa akin eh “hindi magaappear sa bill mo yan kung hindi mo ginagamit”…. eh hindi ko naman talaga ginagmit.tas cut na yung line ko continuous pa rin ang charging..so i decided na pacut na ang gprs ko.. tapos yun i paid for the 3000 and i have no gprs … sayang naman yung 0.facebook.com… huhuhuhu .. HELP ME.. what should i do to defend my self.. sayang naman ang 3000 pesos which i could have invested in something worth my money.. :(((
Same horrible experience. First time ko mag-apply for postpaid. I applied for their Plan 450 at SM North Cyberzone. Sales representative is asking for the original copy of my certificate of employment. Kelangan daw yun. Sabi ko bakit sa SM Manila ina-accept naman nila, yun nga lang yung proof of billing ko kelangan bayad. Sabi niya ewan daw niya kung bakit ganun. Nakiusap ko baka naman pwede na yun kasi ipo-photocopy din naman nila tsaka wala naman required na original ang ipasa dun sa requirements nila. Sabi niya wala din naman daw nakalagay na photocopy. Ayuz! Nagpanting na tenga ko. Barumbado sumagot. Tapos sa online application nila scanned document pwede na. San logic nun na kelangan original ang document? Grrrr! Aw! Aw! Aw!
Yep and they should tell us why our application was disapproved…oh well..sna di nlng sila nag offer ng post paid if ayaw din nmn nila ibigay…i emailed their support and ask if anu ba talaga qualification pra maapprove…pro haven’t received any reply…thanks SUN Cellular for being so insensitive…
I also applied for Sun Postpaid plan last month, but I just applied for Plan 350. I went back and forth to their *** Branch for requirements hoping to be approved within their “2-3 working-day approval”. After submitting and photocopying the requirements on the fourth visit, they promised to have the call within the weekend.
On a Saturday, I went by their *** branch just to check about the progress, since I was going to buy something at the mall too. I was surprised when the representative from Sun told me that my application was rejected and that the main office doesn’t give them the reasons on why they reject applications.
I had a short argument with the representative because I think it is but fair to give the reasons why they rejected my application. Or if not at least give the qualifications beforehand so that customers wouldn’t waste their time going back and forth, applying for a P350 plan.
Hi to all…I just applied for a post paid..grabe!!! ayoko na!! pabalik balik ako tpos disapprove din nmn pala…haayzz kasi di ba initial req ..they can tell nmn if you qualify or not! so why ask for addional req at ilang beses ka pa papabalikin???parang niloloko nyo lang mga tao e…haayzz i should have applied through smart or globe! Nga pla I made it clear to the sales if anu qualification…sympre sino ba ang taong tanga na magaapply if you know you are not qualified…ndi ko nmn siguro aaksayahin panahon ko kung alam ko na di ako qualified!
Hi to all…I just applied for a post paid..grabe!!! ayoko na!! pabalik balik ako tpos disapprove din nmn pala…haayzz kasi di ba initial req ..they can tell nmn if you qualify or not! so why ask for addional req at ilang beses ka pa papabalikin???parang niloloko nyo lang mga tao e…haayzz i should have applied through smart or globe! Nga pla I made it clear to the sales if anu qualification…sympre sino ba ang taong tanga na magaapply if you know you are not qualify…ndi ko nmn siguro aaksayahin panahon ko kung alam ko na di ako qualified!