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LG issues Official Statement & Special Offer

Abe Olandres November 15, 2010 · 2 min read

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We sent word to both LG Electronics and Nokia Philippines earlier today if they want to issue an official statement regarding the incident last Saturday during the sale. LG was very quick to reply and sent us this statement.

In quotes below is the exact release they gave me.

LG Electronics Philippines wishes to thank the overwhelming number of customers who responded to our special ONE HOUR SALE for the LG OPTIMUS One Android 2.2 smart phone at LG Concept Stores at SM North EDSA Annex, SM MegaMall, SM Cebu City, and Gaisano Davao last Saturday.

Given that the announced sale was limited only to one hour (by DTI permit # 5911 series of 2010) and that only a limited number of customers were served, we regret the inconvenience this may have caused those who traveled long distances and lined up for hours (despite clarificatory announcements made by LG personnel) for the opportunity to purchase an Android 2.2-powered LG OPTIMUS One at half rate.

We will be contacting all customers who came to the LG OPTIMUS One Sale and left their contact details with the LG Team last Saturday with a special offer starting today, November 15, 2010.

Thank you for your continued support.

LG’s Optimus One sale last Saturday was mobbed by thousands in malls. The 1-hour sale resulted into a lot of disappointed customers wanting to get their own Android handsets at half the price.

P.S. I’m still waiting for Nokia Philippines if they will also issue their own official statement. Will post them if and when they do.

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

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507 Comments

Bonifacio D. Aquino · 16 years ago

Mga kababayan Tayo na Sali na Po http://www.facebook.com/pages/Boycott-LG-Philippines/169832446378756?v=wall

lolipown · 16 years ago

Paolo nailed the circumstances of the event.

If you don’t like LG’s practices vote with your wallet and STFU.

YuYu · 16 years ago

what if this is LG’s plan all along, that they are actually retailing these phones at 7.5/8k?
then they create this gimmick and sell a few @ 6.5k?

this would create the needed hype/advertisment and when they finally pseudo-give in to the masses, they will sell these babies @ the actual price of 7.5k.

LG wins, Consumers thought they won too.

hehe.

Jun de Sagun · 16 years ago

Hoy LG lokohin mo ang lelong mo… Pati pinoy na mammimili niloloko nyo, ka-sabwat nyo pa ang DTI na natutulog sa pansitan. Malamang malaki ang lagay ni LG sa DTI kaya pinayagan ang panloloko sa mga customers na pinoy. Hay ang mga banyagang hinayupak na taga LG manloloko na naman tatawagan daw kuno ang mga nag-iwan ng nubers nila. Hahahaha bakit ngayon lang? Hoy! dapat during the promo nag announce na kayo ng ganyan! daming pumila na niloko nyo lang mga hinayupak kayo…. buti na lang nagkasundo kami ng mga ka-brod ko na i-boykot ang LG celfons…. hahaha tingnan natin

awikaw · 16 years ago

SCAM ung sa LG…
wala silang planong magsell ng 50% off…
SCAM lang un para marami ang pupunta at masell nila ng mas mahal at hindi 50% off…
BOYCOTT LG!!! SCAM FALSE ADVERTISEMENT!!!!!!!!!!
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Paolo · 16 years ago

In the first place why would you line up for a sale thats gonna last for 1 hour. I dont see the point. Reading about the sale the first thing that came to my mind is “useless”. This is just a marketing gimmick and people are gullible enough to wait in line for a 1 hour sale. Keyword 1 hour.

mokong · 16 years ago

weh? nakasulat ako dun sa papel nilang pinafill-up… d pa nmn kumuntak un LG…BOOOOO…..

YuYu · 16 years ago

@Jiro Yan:
lakas ng loob mong manglait ng mga wala mashadong pera. eh ang site mo naman bentahan ng mga pirated na software. kapal ng mukha mo!

OnT: i was never an LG fan, but a froyo at that price point is very catchy.

lg · 16 years ago

@mon, tapang ah!

ihateLG · 16 years ago

despite clarificatory announcements made by LG personnel?

obviously the person who wrote this wasn’t there and didn’t hear their own people asking thousands of people in queue to stay and wait for the 2pm sale.

come to think of it. they didn’t ask the people to leave because they thought that people might still be interested in their 50% promo of non-optimus LG phones.

mention LG and i’m going to puke right away.
disgusting company.

nger nger · 16 years ago

(despite clarificatory announcements made by LG personnel)

what? na maraming makabibili ng phone kaya wag kayong umalis sa “pila” ninyo?

most of the people know that it would be a one-hour sale. kaya nga mala amazing race na to dash to the store eh. what we don’t know is that babagalan nila ang pag-sell ng phone at di nila aayusin ang pila.

crazy deal + kawalan ng disiplina ng pilipino sa pila (in general) = disaster. pero sana man lang ginawa ng LG ang lahat ng makakaya nila. pag nag sale naman ang SM dept store sinisugurado naman nila na di tayo malulungkot diba? sana parang ganun ginawa ninyo. (like magdagdag ng cashier, for instance) otherwise, parang ang pangit ng goal ng publicity, to make the phone be “wanted”. may pa “expirience froyo” pa kayong nalalaman.

ang ideya ko nga parang mala black friday eh. tipong kaliwaan. pwede naman silang bumalik kung may sira eh, 7 days replacement, meron pang waranty. so dapat naging unboxing + payment, no demo na

pinakalat na papel? ni hindi umabot sa dulo yan.

hindi kayo malulugi masyado sa 50% sale. eh yung gastos ninyo sa ads (full page ad, radio plugs), diba mas malaki ng dihamak yun sa 50% loss ninyo on the units?

market research. filipinos love sales, some dont behave their best in queues.

dongv · 16 years ago

try to blame DTI won’t allow to extend the promo, try to make it look like DTI is the one who plan the promo?
HEY, you LG are the one who draft the plan that you just want it only an hour so you wont need to sell much phones at half price, see how you want to demo it just to delay the time people can avail it,
stop fooling around, what is now this time? 1% 2% 3%? just give the 50% discount to all on the list to show you are really sorry.

such egotist · 16 years ago

never heard of that “clarificatory announcement” from anyone in their staff. as in never in my 5hrs of lining up. this statement instead of appeasing the people who went there will just arouse more their anger towards this company. this is not the kind of statement people expect from them. if they could have been humble enough to say “SORRY” to us. so disappointing…

Chino · 16 years ago

now this is something you don’t see everyday…. reklamo na nung hindi nakakuha ng fone… ngayon naman naglabas na ng statement and mag-ooffer ng ibang promo ang LG, reklamo parin…

no offense guys, i was also there and i think we should all act as mature people on this situation. We can’t have the best of both worlds.

If you want to boycott lg by not buying their products, ok lang…

ako basta i won’t buy any new product from them… second hand nalang na mura pwede pa. hehehe at least hindi sila ang nakinabang ng pera ko

kung ok naman yung gagawin nilang offer eh you have the option of availing it or not. if yu like it, take it. If not, then pass the offer and another phone

daseqw2e · 16 years ago

sana hindi yung mga taong kinausap lang ng LG team sa office ng SM

melynn · 16 years ago

In order to make this promo successful,
LG and Nokia should have just given promo stubs on that day for everyone who wants to get the unit at half the price and then have them claim it some other day (limited time frame) at any LG or Nokia store.
Simple. It would have saved us all time and energy.

lgisgoingdown · 16 years ago

unsolicited advise lang sa mga taga lg. before you do any promo please do your research first. andun lang sa website ng dti lahat ng kailangan nyo. matuto kayo magbasa at umintindi. hindi yung puro panggogoyo lang asa utak nyo.

phiLLip · 16 years ago

hala, ano ba nangyari? wala bang nakabili ng discounted phone?

lgisgoingdown · 16 years ago

congratulations lg! you just bungled things up more. why don’t you let the bigwigs from your global offices handle this instead. clearly none of you are able to handle anything properly.

E · 16 years ago

yes marketing strategy and also hugas kamay plus palubag loob sa mga pumila ng mahaba to reduce your anger guys…

dongv · 16 years ago

ano naman this time?
another line up?
parang awa mo na LG, give all who sign up & all who are there the 50% discount they deserve.

include a sorry note when they purchase their units at half price, may be we can forgive you, just may be lang,

what now is the follow up gimmick LG trying to trick us this time.

jj · 16 years ago

The LG team never dispersed the crowd. They kept our hopes up by saying DTI might extend the promo! There was never a clarifactory announcement ever!

lgisgoingdown · 16 years ago

you know why they are so fast in issuing a statement? because they were preparingbit since saturday. nokia didn’t bungle things up as much as they did. they have more to answer for.

lgisgoingdown · 16 years ago

Given that the announced sale was limited only to one hour (by DTI permit # 5911 series of 2010) and that only a limited number of customers were served, we regret the inconvenience this may have caused those who traveled long distances and lined up for hours (despite clarificatory announcements made by LG personnel) for the opportunity to purchase an Android 2.2-powered LG OPTIMUS One at half rate.

what the fuck that this mean? as early as 10:30 people were asking how they would handle the promo so that if there’s no chance they could get one, they’ll leave na lang. you have the details kasi you have to submit it when you applied for the permit. i was there. i know what they did. clarificatory my ass! damn you lg! damn you for knowing what truly happened and still having the guts to twist it your way. damn you for not owning up to what you did! and damn your personnel who did that to those people and didn’t have the guts to own up to it when crunch time came. ask fatima what she said to the people why they kept waiting in line. tell us that she did that on her own.

roma · 16 years ago

Sa Davao di sila kumuha ng mga contact details ng mga pumila last saturday… :(

Toy Clemente · 16 years ago

alam nman nilang ddagsain ng tao yang big promo nila . . tapos ang ibbgay nilang time limit ehh 1hour lng! . . . ttsssss . . . it doesn’t make sense at all! . . lalo lng tloy nagalit sknla ang madlang pipol! . .

Alexei Rivera · 16 years ago

Here’s my theory. LG originally wanted to sell a ton of units but didn’t want to cut their prices. So they put up a sale for 50% off and make people “want” their phone. Then purposely make the sale fail, and then contact the rest of the people in line with the offer they originally planned for. Which is, say, 30% off. This way, all of the potential buyers of the 50% off tag would tentatively settle for 30% off and think they actually got a bargain by lining up and writing their names.

Am I getting warm?

That said, nobody in their right mind would put their name in some stupid paper. Hello? People pass that paper around. All your private information in that little paper. Second, its obviously just so LG can spam you more “promos”.

Third, only a minute fraction filled up that paper because nobody gave a damn. I didn’t, and also, they never made us write on the paper because we were part of the line that they deemed to still “have a chance at getting the phone”.

To do this promo right, you need to offer this new promo to everybody. But, if in fact, they actually indeed plan on selling it on the promo price, then they’ll obviously open it to everybody instead of just the people in the list.

So there you go, if LG goes out and puts this phone on sale again for the rest of us, it merely means its what they planned to do all along: putting it up on a price, then inviting everybody to a 50% off sale, failing, then offering everybody a consolation sale.

By failing at the original sale and offering a consolation sale, you convince the customer that you’re actually trying to win them back. But in fact, that’s what you planned all along.

islacom philippines · 16 years ago

Nokia has given their official sales. 80 plus units were sold within two hours
5 lines with 5 cashier faster transaction.
The clear winner

Mamamayang Pilipino2 · 16 years ago

@Mamamayang Pilipino

that attitude wont bring you to heaven too

Toy Clemente · 16 years ago

npkunfair talaga! . . just imagine papano nlng ung mga nndun sa unahan na nde pa rin nkkuha nung unit and at the same time eh nde pa cla nksulat dun sa list compare dun sa mga tao na pdaan2 lng n nkasulat so ibg sbhin msmkkuha pa ng special offer ung mga nde pumila kesa dun sa mga pumila na nde nksulat! . . (i hope n-gets nio ung cnabi ko) . . . well all I can say sa LG right now . . . Theyâ€™re up to no good! . . DAM

Toy Clemente · 16 years ago

npkunfair talaga! . . just imagine papano nlng ung mga nndun sa unahan na nde pa rin nkkuha nung unit and at the same eh nde pa cla nksulat dun sa list compare dun sa mga tao na pdaan2 lng n nkasulat so ibg sbhin msmkkuha pa ng special offer ung mga nde pumila kesa dun sa mga pumila na nde nksulat! . . (i hope n-gets nio ung cnabi ko) . . . well all I can say sa LG right now . . . They’re up to no good! . . DAMN!

LG-LowGrade! · 16 years ago

WOW, They never apologize to us… This is ridiculous…

BOYCOTT LG! WHAT A DIRTY WAY TO DO BUSINESS. YUCKS

Mamamayang Pilipino · 16 years ago

@Jiro Yan and Mon Makoto

Suntukan nalang tayo para mag ka alaman na!!!! Para sino kayong mayaman….kahit gano pa kayo ka yaman hindi mo yan madadala sa langit pre…mga bakla!!!

jun · 16 years ago

boycott boycott.. eh hayaan mo na sila.. pag merong sales lang naman me bibili sa kanila eh.. tapos.. low resale value ang cellphone nila.. pweeee..

wala man lang sorry.. naku.. putang ina nila

Mon Makuto · 16 years ago

@Jeff Jularbal

Pretenses, pretenses. when will you FLIP ever learn?

Ram · 16 years ago

this is fishy… LG never admitted that most of the rage was because of their fault. :(

Jeff Jularbal · 16 years ago

@Jiro Yan

Pasensya ka na samin kasi di kami pinanganak na mayaman katulad mo.

Kasi yung Pambili namin Pinaghirapan naming Ipunin/Pagtrabahuhan kaya bawat Piso samin ay mahalaga di tulad mong pinang ii Starbucks mo lang ang pera mo na pangkain na ng isang buond pamilya sa isang araw……

@Sir Yuga/Abe
Tama po si sir Ian Villar.
Pano po yung mga nagpunta na hindi nakapag bigay ng Contact Details sa LG?

Haaayzz.Gusto ko talaga ng bagong phone….

Mon Makuto · 16 years ago

@lg

at least he’s got the guts to shed his identity. you, on the other hand, are an idiot to behold.

lg · 16 years ago

Jiro Yan, stop promoting your blog by riding with the issue. mas pulubi ka, kahit traffic nililimos mo sa blog na to

lg · 16 years ago

the people who were able to put their names on the list are merely 10% or less of the total nos of people in line. how about the other 90% ???

they even stopped letting people sign on that list because there are those who are not in line and are putting their names on it

Manny · 16 years ago

Just boycott this

question · 16 years ago

filipinos should learn to use their money wisely.

just buy a cellphone worth 1-2k then buy a digicam.

Renz · 16 years ago

hahaha! This is “Marketing Strategies”

phiLLip · 16 years ago

awww.. I left immediately after I saw the huge crowd, didn’t bother to sign up because I thought it was pointless..

Jamoy · 16 years ago

didn’t get a chance to give my details to the customer reps either. I was at least 5 steps away from the LG store entrance. frustrations. sigh.

i hope next time, they’d actually enforce stricter lines. like at megamall. #northedsafail

Renz · 16 years ago

haha! Two words can describe this.

“Marketing Strategies”

But, I believe they haven’t reach yet their target sales of 12 million :)

mrkwuzhir · 16 years ago

naku nmn, kwawa nmn mga pumunta… dapat fair lang yung i-ooffer na yan.

Ian Villar · 16 years ago

how about those who were lined up too far away and were not able to leave a name and contact numnber?

Renz · 16 years ago

Two words only describe those promos.
“Marketing Strategies”

but, I believe they still haven’t reach their target sale of 12 million :)

You may check it on youtube regarding their launch for LG Optimus P500

ZzZzZ · 16 years ago

How about the customers who didn’t left their contact details?

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Abe Olandres

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