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Starlink Satellite deliveries on hold due to import permits

Our Starlink satellite package was supposed to be delivered last March 7. It was delayed, perhaps due to the number of shipments being made since last month.

However, as we track our shipment via DHL, it seems like everything was in order. That’s until it was held indefinitely at Customs clearance.

As per updates from DHL, the latest shipments now require import permits. DHL has since coordinated with the importer to obtain Import License to complete the clearance.

For now, our Starlink package has been on hold at the DHL sorting facility since March 5.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

18 Responses

  1. Avatar for Don Lloyd Don Lloyd says:

    Today is June 6. Did anyone already received your Starlink?

  2. Avatar for Lance Husana Lance Husana says:

    Any update ngayong end ng april?

  3. Avatar for Frances Joseph Serse Frances Joseph Serse says:

    Update me kung Andyan ang order Kong starlink

  4. Avatar for Brandon Carlton Mills Brandon Carlton Mills says:

    Same here what the heck DHL…. no issues in Manilla but you created one here????

  5. Avatar for Daniel R Daniel R says:

    Same here, Was suppose to get it on march 6th i ordered the adapter 4 days after i ordered the sataliete. It came in 4 days.

  6. Avatar for amdog amdog says:

    since feb 26 for me

  7. Avatar for Rick Rick says:

    I’m having the exact same issue. None of the numbers for customer service work. I cannot reach starlink. Nor DHL express.

  8. Avatar for Scott J Nelson Scott J Nelson says:

    Yea starlink called me bottom line they contracted with dhl to secure all permits and licenses to import the equipment in bulk. All up to DHL.

  9. Avatar for Paul Smith Paul Smith says:

    My order has been stuck in Cebu since 25th February. Been told NTC are processing a few every day, so that’s holding things up.

  10. Avatar for Scott J Nelson Scott J Nelson says:

    I have the same problem a starlink representative called me and said that starlink contracted with DHL to take care of all licenses and permit issues. Starlink provided all requested paperwork to dhl. This is on dhl to sort out . Dhl has no idea when it will be resolved.

  11. Avatar for Ian Ian says:

    Globe and Smart’s tactics to stall/delay their inevitable start of downfall

    • Avatar for Lucas Lucas says:

      In a bullying game, I’ll bet my money on Elon Musk. Don’t bullshit the bullshitter, as they say

  12. Avatar for Raul Raul says:

    Starlink equipment also needs clearance from NTC since it transmits RF carrier

  13. Avatar for Tatu Tatu says:

    Did you get any answers from Starlink? I’m currently waiting Starlink support to solve this.

  14. Avatar for Dave Croteau Dave Croteau says:

    i live in Cebu, Philippines and same happened to me….They gave me a credit on my monthly subscription due to the delay and my next billing occurred before i even recieved my equipment.

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