Samsung Tablets hit with screen “oil slick” issues

there are some people from the tipidpc forum with this problem on their galaxy tab 10.1 from last weekend’s pre-order promo.

so far my galaxy tab 10.1 does not have this issue. hoping that it will not do so in the future.

i remember a friend who had the same issue with her phone years back. there was an oil that seems to be stuck inside the screen. and now i have the same problem with my phone. it got bigger and bigger until it covered the entire screen. i just joke around and call it “screen cancer”. i guess samsung really have problems with their screens.

ayan kasi walang ginawa kundi manggaya sa apple… tsk tsk

I have the same issue with my tab 10.1 (pre-order unit at GB5) i hope samsung ph will address the issue properly.

hmmm…i smell some quality check fail at samsung.
this news prevents me from buying any of their gadgets. first, i have read a forum at tipidpc discussing a faulty samsung laptop and how terrible their customer service is. and now, this news! such horrible news.

samsung, you better make sure that your products have successfully undergone a strict quality check before selling it. this makes you no different from those cheapstake china manufacturers.

Basta po ba amoled prone sa ganito? Pati po b ang galaxy s2?

I have this problem too. Can anyone share their experiences having it replaced?

ok, just noticed my galaxy tab also suffers from the newton rings problem just today. thinking if i will go to samsung.

bakit di na lang i pa recall ng samsung yung mga products nila na may problema.

knina lng dn ngkron ng rings un tab ko, i called the number on my receipt, flasher cp repair and accessories and i ask about the replacement warranty… wala daw…. ddlhin ko dw s samsung service center… the flasher i think was counter #5 during the preorder release on greenbelt last aug21…sana maayos n tong issue n to….

Got mine during the prelaunch event @ GB5. I saw this issue a week after buying it and its starting to get really annoying. I called Samsung’s main office already and they just asked me to call a service center for repair. FLASHER (ctr5 during the prelaunch event @GB5) doesn’t accept replacements at all bec they were advised by Samsung that all repairs/replacements should be done bet Samsung’s authorized service centers.

Anyway I got to talk to a tech staff in a service center @ SM Megamall (JANBC) and said they only accept repairs. Replacements should be done between the seller only.

What’s surprising is that they say this issue is NORMAL (wth?!?!) because they have the same ‘oil-slick issue’ with their demo unit as well. I even informed their service crew that in certain countries, this is a recurring issue and that it garners instant replacement.

This is just so sad and upsetting as I’ve waited months for me to get my hands on this product. But now, all I have is a “factory defective” product which I’m now stuck with. There goes my 30k bucks.

I’m now looking for a solution to this. So far, blower and fridge technique isn’t working. Does anyone know of another fix for this? I don’t want to be ‘tab-less’ for a week/month if I turn to a service center.

samsung = poor quality

natatandaan ko dati yung dalawang phone na ginamit ng kapatid ko from samsung.. yung isa samsung jet, nasira agad yung 3.5mm jack, nasama pati screen, buti my warranty, pero hassle.

simula nun, hindi na kami tumitingin sa samsung.. buti sana kung cheap looking lang ang mga deveice nila, eh talagang cheap materials ang ginagamit.. oo, matataas ang specs, pero kung patibayan lang sobrang bulok nila.

nangyayari yung ganyan kc ndi kagaya ng samsung tab yung screen ng ipad which is bonded yung front glass at lcd. ndi ganun sa samsung kaya kapag uminit ung lcd, dumitikit sa front glass at nag kcreate ng newton rings at oil slick.

papirmahan mo na lang kay Steve Ballmer. “Mr. Ballmer, would you sign my mac?“

mine has this problem too. i brought it to the samsung repair center and they said they gonna replace it.

I called Samsung service center in MOA a while ago and they are aware of this issue, however they were advised by Samsung PH that the newton ring is NORMAL for all tab 10.1 and therefore no repair or replacement is needed.

The first unit I got at the launch had a dead pixel and that pesky newton ring. The replacement is better and hopefully won’t encounter the Newton ring.

@Abe perhaps you can influence Samsung (media pressure) to provide extended warranty or recall to their faulty product.

just sharing; experience on newton rings issue. two causes for me. temperature and pressure. when you use in direct sunlight, chances are newton rings. when you hold the tablet long enough such that there is pressure in front of the screen, or placed the tablet in a bag, chances are newton rings.

but it comes and it goes. one method i use is to push the four corners of the tablet while it is placed flat on a table top, thus no newton rings, but it comes back again. second is stay in a cold room, i have it with me in the office all day and newton rings does not return. i have not been desperate as to put it on the fridge though.

of course i wish samsung would just recall this and give us those spanking new galaxy tab 7.7, but hey who am i joking. wishful thinking.

by the way, not only the newton rings issue. samsung (albeit, nvidia) promises 1080p playback on this tablet. and guess what, i don’t know anyone who has done that. false advertisement.

but not all is bad, the display is just way ahead at the 10-in tablets. but super amoled plus on 7.7inches, i think it would be better.

wow sobra na tong samsung.

i also made my reservation for the pre order launch of samsung galaxy tab 10.1. but after my experience from their pre launch of samsung galaxy s2 phone last july in rockwell, i decided not to go.

im not from manila. so when my phone had an issue, SOBRANG HASSLE to come back from baguio-manila-baguio (round trip) just to get a replacement of my phone. tapos pressure pang habulin yung “7 days outright replacement” or else for repair na sa service center yung unit. who wants to have a recently bought-week old device na for repairs agad? buti sana kung abutin lang ng isang araw yung repair.

i sympathize with those people who bought their units with issues. nabasa ko pang may mga shops na walang 7 days replacement nakow! i know some people don’t have a problem earning P30K, pero come on samsung, people worked hard for that money. the least samsung could do is to make their purchase worth it. with those kind of prices, your products shold be considered as “premium” quality.

from now on, i’m staying away from Samsung products, to think i was supposed to buy my LED TV. SO DISAPPOINTED. Samsung lost one customer in me.

Good luck to those with problems. Hope your issues would be resolved soon.

Just called Samsung in the UK, they say that nobody in the UK has reported this issue, would be interesting to see other UK users posting the date on which they contacted Samsung to verify or discredit the claims made by Samsung.

I guess I’m the luckiest guy who owns a TAb 10.1!

I got my 1st unit from Greenbelt5, then have it replaced due to dead-pixel just after 4 days, NOW, it’s been 4 days that my tab has stopped accepting any simcard and giving “SIM network unlock PIN” error, after Googling a bit, I noticed there have been numerous reports of network-sudden-lock issue on Galaxy TAB 7″ series as well!

The device, right after 7-days of being factory-unlocked, starting to lock itself to an unknown carrier/network !

So I had to go to Samsung North-EDSA, again, and was told that they have to do a software-update along with an IMEI override of sort, in order to have it unlocked!

Yeah! I’m feeling so lucky! And oh, the dealer just told me that I’m the 3rd clients with this issue in past few days, however Samsung rep told me that I’m the 2nd one who has brought their P7500 to their branch with network-lock issue.

I can’t wait to see when am I going to have that infamous oil-slick-thingy as well to make my collection complete!?

I guess medyo maswerte pako, pinalitan sa sm north yng unit ko with rings, tinanong k nung pinapalitan nila kung same batch pa din yng replacement, sabi nila hinde na coz this one came from a different dealer- since having it replaced one week after the pre-launch, wala pa ding rings! Un lang nagnetwork sim lock na after 2 weeks, pero ok na to kesa me newton rings uli! (ano ba yan, nagse-settle na lang tayo sa sub-par service o product! ).

Hi.. does anyone have a 10.1 without any issue?? I had my unit replaced @ fonestyle sm north.and they told me that they can only replace unit once..but then the 2nd unit have newton’s ring.. im planning to return it and ask for other products or for a refund if this will materialize. Im so pissed with samsung! They should have not released those defective products!

I have purchased the 10.1 in Germany where I live. 3 weeks later the oil slick developed. The dealer refused the 1:1 exchange. The service lady at the dealer greeted me by saying, “you too have this problem?”. 1 week after giving the Tab back for service, no response yet. The problem is that Apple has managed to get a court ordered stop on sales in Germany and the dealer will not get any replacement units due to the court order. Hence no 1:1 exchange from the dealer!

I purchase the tab 10.1 in Dubai and just after three weeks, this problem of “oil slik” appear in the middle of screen. I given this tab to service center, they will reply me after two days ie 27-sep-2011. Let see whats they say….

Hi

I write from portugal i have a unit for 30 days and today i came to the beach and have a e problem in my galaxy tab 10.1

Tks
Portugal CE

I keep on monitoring this post for updates. Hopefully Samsung PH will recall those units with oil slick issues.

So im on the phone with samsung as we speak. They know about it and said it happens during shipping to stores were the glass inside makes contact and has this effect. They will let you ship it to them for free and will replace the glass so that it never happens again. They said as of so far no one who received a new one has had the problem again.

I’m planning to bring my tab to a service center in festival mall this afternoon. How long did it take to replace your screen?

too late i already brought mine and it’s out of 7-day replacement period. i have it for almost 2 months now.

jepoy, would they replace your unit even if you don’t have any receipt, like what Apple does?

My Galaxy Tab has the same issue – bought 8/1/2011 from Best Buy. I thought it was the screen protector at first, but found it to be this issue. Called Samsung, and they sent me a UPS label to mail it in for repair/replacement. They said they were aware of the issue. Apparently, unless you call in and want it fixed, there isn’t going to be a recall.

Like all of you, I have the same problem. Here, in Canada, Samsung won’t admit that there is a problem, even if it’s all over the world and the Web.

First time I send my tablet to repair, the only thing they did was : cleaning. Yeah, thanks. And it took 2 weeks.

A couple of days later, the tablet had the same problem. I wanted to get another one or a refund. Samsung refused. They told me that as long as the problem is not in their database, there is no problem. I must be hallucinating.

It’s been another 2 weeks now. I still have no news from the repair service.

They say they might replace the tablet after it was sent at least 3 times to repair. Great…

I loved my Galaxy Tab. But maybe I should have bought an iPad.

I now have the same problem with my Galaxy Tab 10.1 after about two months.

Purchased in South Africa.

hi.. how about the sim card slot issue for the 10.1 – do you have any idea how much for replacement?