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Globe’s 15GB Bandwidth Cap in Fine Print

Last May, Globe Telecom sent us a formal statement regarding the peer-2-peer bandwidth capping on their network — claiming they’re not doing any bandwidth capping. But that doesn’t mean they don’t have such provisions in the subscriber contracts, a copy of which is posted below:

A friend who just switch from PLDT myDSL to Globe Broadband showed me a copy of his Service Order Agreement.
globe dsl contract

Item #5 of the agreement specifies bandwidth allowances for various service plans, including a 20% cap of maximum subscribed speed (i.e, if you are on Plan 1Mbps, P2P download is capped at 200Kbps).

p2p on globe

Likewise, there’s provision for monthly total volume of downloads depending on subscribed packages:

Plan 384Kbps : 15GB per month
Plan 512Kbps : 20GB per month
Plan 1.0Mbps : 25GB per month
Plan 1.5Mbps : 30GB per month
Plan 2.0Mbps : 35GB per month

Even if you’re not into torrent downloads, the 0.5GB allowance for the lowest plan can be easily used up just by watching YouTube videos. I guess Globe also needs to provide its subscribers some sort of a bandwidth meter so they can check their running allowance.

Anyone out there experienced being disconnected (or capped)  for using up their monthly allocation?

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

91 Responses

  1. Avatar for gidz gidz says:

    Well… the terms says “they reserve the right to limit your bandwidth” if you exceed the monthly bandwidth allowance. In other words, while it may be true that they have not officially implemented bandwidth caps (according to the older article), if you sign the contract, you give Globe the right implement bandwidth cap on your account. If they do implement it, well… that sucks. They’ll loose me as a customer. It sucks for me because they’re the ISP with the most tolerable service in our area.

  2. Avatar for jayb jayb says:

    never experienced being capped…my torrent dload speed is about 125kbps…

    im a heavy torrent user din…

  3. Avatar for Carlos Carlos says:

    Ive been hearing good reviews about Eastern Communications, so i know i made the right choice when i switched to them, speed is pretty decent and response time during fault is just average 1-2hours. Havent encountered any problem with p2p so far.

    I love their tagline too! “Eastern Communications, connecting you faster, better.”

  4. Avatar for cris cris says:

    Ok Globe, that’s it. It’s final, I won’t get your service.

    People who don’t know the wonders of Torrents and other P2P services would not really understand the threat of bandwith capping.

    People who pretty much dwell on Youtubes, chats, and YM…
    you’re missing a lot with torrents..

    It’s time to spread the word, Globe limits your conection so avoid it.

  5. Avatar for Xtian Xtian says:

    the only time i experienced the cap from GLOBE DSL was that one week a few months ago. it wouldnt go past 25kb/s when i usually max out at 100kb/s on torrents. i even reformatted my computer thinking it was my system… >:-(

    thanks a lot for that GLOBE. if that is a look of things to come ISP in the philippines then i’m moving to south korea, hahahaha ^_^

  6. Avatar for Pusang Kulog Pusang Kulog says:

    @bokoi

    I wasn’t referring to that… And it’s you who’s not reading well…

    And you still haven’t really addressed the issue… Tsk… tsk… tsk…

  7. Avatar for wattt wattt says:

    nope i didn’t experience the cap.. and i’ve been DLing 24/7

  8. Avatar for sylv3rblade sylv3rblade says:

    @Gumer
    Nearly everyone who’s spent enough time on smart’s broadband will call it smart broken… I spent one year of hell on it :(

  9. Avatar for Gumer Gumer says:

    I am using PLDT and I’ve never tried other services. I am satisfied with PLDT, their service is super. I DL gigs and gigs of stuff everyday. Here in our place(Gensan), Globe’s internet is known to really suck. Smart too really sucks, we call it here “Smart Broke”

  10. Avatar for Paul Paul says:

    @Ryan Who says agriculture does not require research and hence the internet? How can we improve our produce then? =P

    Sorry for the OT, but yeah, I wish things were better in the Philippine ISP scene.

    Just cut my Sun Broadband wireless recently and switched to PLDT 1299 512kbps landline bundle. Slower but more stable.

  11. Avatar for Ryan Ryan says:

    that’s it!!! I’m switching to agriculture!!! Goodbye internet…just email me in my brains

  12. Avatar for cornflakes cornflakes says:

    I’m on Plan 2MBPS, according to BT my DL speed is at 115kbps.

    25-35 gb a month? WTF? make it atleast 300GB.

  13. Avatar for lolipown lolipown says:

    @bokoi
    “what made you think I was referring to a person???”

    then..

    “some are replying without truly knowing what they mean.”

    real nice….

  14. Avatar for bokoi bokoi says:

    @pusang kulog

    read again. b— sh– COMMENTS. what made you think I was referring to a person???
    read and understand first.

    some are replying without truly knowing what they mean. you would agree if you read all the post and understand what they mean (assuming you ara a techy person and knowledgeable of the topic).

    read read read then react…

  15. Avatar for Pusang Kulog Pusang Kulog says:

    @bokoi –

    The issue is not how the ISPs maximize their bandwidth allocation… It is that because you have an unlimited bandwidth usage in your contract with Globe but that it is not being fulfilled because of the “capping thing”…

    The next time you react to a post, try not to be so cocky cause at the end… you become just like the others whom you are calling whatever your calling them…

  16. Avatar for Gwapito Gwapito says:

    Overall, Globe Broadband is good, but videos in Youtube are slow during the day.

  17. Avatar for Jhay Jhay says:

    Never experienced being capped before. Does this new policy affect old subscribers too? I’ve been on Globe broadband for more than 3 years now.

  18. Avatar for bokoi bokoi says:

    plain b—sh– comments from “feeling techy” people.

    Most are ordinary people who don’t understand how it really works.

    Ofcourse there has to be sharing, all ISPs do it, else there won’t be an ISP in business if sharing is not allowed.

    Globe has 15Mbps, so are you telling me that only 15 subs wll be accommodated by globe with 1Mbps each? b—sh–.

    This is how it works:
    ISPs gives you the speed when you needed it, meaning, when you browse it is not the whole time that you are given 1Mbps. Why should you, since you require only a few Kbps to satisfy your needs, so other subs will be given the rest of the BW. But if you need the whole 1Mbps, ISPs will give it to you. But it is not all the time that all subs of that ISP will require 1Mbps…

    unless ofcourse torrent downloads.

  19. Avatar for Kuya Kevin Kuya Kevin says:

    A friend of mine also had a bad experience with Globe broadband. I’ve been happy w PLDT DSL. Takes them a few days to install it, but you have decent customer service once it is installed.

  20. Avatar for Cheftonio Cheftonio says:

    Hmm.. 20%? I am subscribed at globe broadband’s 3mbps. My torrent download now is 10kbps.

    Now, they are putting a limit in what they pitch as unlimited?

    This is why globe is effin rich. Magaling sila sa pangloloko. Parang mga pulitiko din ang globe. Hanggang salita lang!

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