An old friend asked me to post this on my blog, hoping Sun Cellular would listen and read:
Opening a New Sun Cellular Account
To Whom It May Concern:
Last 18MAR06 I applied for a new Sun Cellular account. I have passed
the necessary requirements as stated in your website.1. Completely filled-up application form.
2. Valid ID - SSS ID.
3. A. Proof of Billing
- Electricity Bill
- Water BillI live in a condominium where the electric and water bills do not bear
the names Meralco or MWSS.B. Proof of Income - Form 2316 and last 2 payslips.
I vividly remember the lady attending my application informing me to expect 2-3 days processing time. Great!
After 1 week I receive a call requesting for additional statements. Recalling that the statements I provided (water and electricity bills) might not be acceptable, I decided to forward my last 2 credit card statements. I intentionally crossed out my credit card numbers.
Today (28 of March ‘06) I receive a call informing me to submit another creditcard statement with my credit card numbers revealed. I will do no such thing and I demand a valid explanation. Anybody in their right mind will not disclose their credit card information to anyone who already has one’s personal information.
I believe I have submitted the necessary requirements. Either you approve my application or not, I don’t really care anymore. I’m no longer excited.
This will definitely fall on deaf ears. Prove me wrong by giving me a response. You know how to reach me.
Regards,
Chester Cheng
9 years Globe subscriber
The last line reads “9 years Globe subscriber”. If you can’t accomodate this switcher, I don’t think you deserve to have loyal subscribers.
Loading ...
strange . Though I got mine Feb 2005, it took only 2 hours to process my application at the Greenhills branch. Fortunately I had the GLOBE bill with me which facilitated the application. I think the credit card information was necessary if they will do a credit investigation and an auto-debit arrangement. Usually, the auto-debit arrangement allows swift processing. So far, I ‘ve had no problems with credit card fraud.
ako din, nag apply din ako dyan sa Robinson’s Pioneer , sabi din sakin 2-3 days, all requirements completed. pero ngayon 4 months wala p din, pero nde ko n inashan un, nag apply ako sa Smart and after a week, i got my phone… olats tlaga yan!
nabalitaan nyo na rin ba yung unlimited ng Sun eh may limit? may mga time na kahit bagong load ka hindi ka na makapag text or makatawag kasi sobra na daw ang paggamit nung user?
SUN CELLULAR??? wheeew! kakatapos lng ng call ko sa kanila today and it’s so frustating! grrr! i called re my billing coz ive been waiting for their call 2 weeks na, wla prin..2 agents promised me that they’d call me back pro wla! pro ang pinakankkainis sa lht, bastos ung agent na nakausap ko knna! she was like raising her voice and d pa nga ko tapos sa concern ko, gs2 na nyng ibaba! she was saying her closing sleil na kya sbi ko “wait!” i asked for a supervisor and a manager, wla daw..not available kc may meeting so i said i’ll wait kc nanggigigil ako dun sa bastos na agent, ang sarcastic sumagot! and i even asked her kung 1 lng supervisor nd manager nla or kng meron ba tlga? and she said marami daw but no one is available..she placed me on hold for almost an hour..imagine?! (ang alam ko kc sa ibng call center max hold time is 2 minutes) pro ok lng kc while nkhold ako, tumawag ulit ako using my other phone..den i asked for a supervisor and a manager again..wla na nmn!!! pro dis time sbi ng agent, 1 lng daw supervisor nla and may hnhandle na call..sbi ko ulit i’ll wait..sbi sa akin d daw ako makakausap ng supervisor nla kht maghintay pa ako ng 2 hours! grabe! unbelievable nmn!!! grrr! iba2 pa ung sinasabi ng agenst nla..may supervisor ba tlga sila???
e2 pa pla..almost lht kme sa family nkplan sa sun..dba autodebit??? last month lht kme pinutulan ng service! kc d daw kme ngbayad for 2 months..eh dba nga autodebit un? that means automatic nilang kukunin ung payment thru our credit cards..d daw nla na debit for 2 months..(d nmn namin napansin kc sa dmi nmng billing statements, d na nmn nbabasa ung iba)..if that’s the case, they should have informed us na ganun ang nangyari..d ung basta nlng nla kme puputulan! its their responsibility to inform us! hellooooo000ooooo?! tapos sinabihan pa ako ng agent na its not their fault kc dapat daw chineck namin isa2 ung credit card statements namin pra alm nmn kng ndebit or hindi! how ridiculous!!!
I also applied for a post-paidline with them, with my 2 previous months bills from Globe and my Globe Platinum card at hand. They said the application will be approved faster if I enroll in their auto debit sytem which I declined. They said the application process would take them 2-3 days. I waited for 3 days and still no calls from them. On the 4th to 6th days, I called them and even went to their business office to follow up. I only got my line and my phone after a week! They must do something with their application process because it takes soooooooo long.
I got very disappointed too with suncelllar. I have submitted all the necessary requirements and after 5 days of waiting, They Just called to say that my application has been denied. I ask them what is the reason my they declined my application but they said they cannot disclose the information. That really sucked hard.
I thought its only me who experience the worst way an applicant with Sun Cellular. I have my application with Sun Shop in SM City Cebu, first impression palang BAD na….coz when I asked for a form, thier personnel told me that I cant have it daw( I want to take it to fill-it-up in the Office or Home). Sarap sampalin!!!!!!!kasi sabi nang isa ring walang MODO na female service representaive, when I came back, na pwede naman…………mmmmmmmmmmmmwwhh try nyo lang magpunta sa Sun Shop sa SM….tingin nila sayo para kang Robber o Holdaper!!!!!!!kahit smile man lang wala(baka galit rin ang mga empleyado sa kanilang trabaho…….)
My experience is same with you guys…….i comply all the requirements including my billings with Globe……..naghintay ako ng more than 1 week wala man lang balita…………pinuntahan ko sa Sun Shop (SM City Cebu)……..sinabihan lang ako na kailangan ko pang magsubmit ng additional documents………………….kakainis…………
After another more than one week tumawag na sila…………asking me to submit…………another heck of documents…………piro nawalan na ako ng gana………pa strict strict pa sila…kong tingnan mo naman ang service nila…………..ey ganito
1. Maliit lang network coverage
2. Paputol-putol pa kong tatawag ka
3. Matagal dumating ang text…..sometimes hindi na darating
4. Hindi malinaw ang linya
5. Wala pang add-on services more with 3G
Wag kayong ganyan Sun……..dont make us cheap coz kayo ang cheap……..
http://mzaragosa.wordpress.com/2006/12/10/sun-cellular-where-the-sun-never-shines/
okay naman ang Sun so far… yung kuya ko subscriber din sa postpaid nila at madali lang yung processing, basta’t hindi ka lang maging paranoid when they ask you information. Sun is the fasting growing telecommunication company today… and im still satisfied.
well sun cellular’s CI team is the worst of all.. pag yata nasa mood yung CI approved ka.. pag wala, sorry ka na lang.. hahaha! and yung ibang sunshop branches naku kakagigil ang mga frontline sarap tampalin!
i and my partner applied for a plan 350 subscription last 20th of january.. ung akin na-approve, yung sa partner ko grabeh pinabayaran pa sa kanya yung balance due ng mother nya sa digitel.. okay fine binayaran namin coz additonal validation daw yun.. aba weeks na nakakalipas wala pa ding tawag ang mga bwishet!
recently pinuntahan namin yung sun shop.. ang sabi ng frontline approved daw pero kailangan auto-debit sa credit card.. if no cc is available, bayaran daw yung handset worth 6500.. mga timang talaga!
that night uwi ako at nag-email agad ako sa manager ng sun shop rob galleria. michelle zuniga ang name. sabihin ko lang naman na humanda sila sa gagawin kong pagpapublish ng bulok nilang sistema so MB coz pareho kami freelance writes ng partner ko.
next day, aba tumawag agad ang manager todo explain.. punta kami ulit sun shop ayun inofferan partner ko ng free phone pero prepad subscription lang 350 a month din.. gawin ba kaming timawa sa phone?
mga kumag talaga!
Are you sure you don’t work for Suncell? hehehehe
minsan maganda nmn ang sun cell. pero minsan kakabadr3p khit anong gwin mong twag lgi TING TING TING o kya nmay TININING TININING kaka BADTREP tlga
The best talaga ang sun, di kayang tapatan ng Globe at Smart, at ngayon super expanding pa network coverage..konting tsaga lang minsan…badtrip din naman minsan smart at globe. feeling ok palagi. Sa sun abot kaya na, ok pa…paminsan kasi may mga badtrip na applicante for subscription, feeling mayaman, dami credit card at kung umasta kala mo anak ni ayala. Im not from sun pero marami akong nakasabay sa sun shop…Kaya nababadtrip din ang customer service…Kahit sino mababadtrip try nyo lang na paandaran kayo ng mahahangin na salita na paenglish english pa….hahaha
sun’s customer service really s**ks!!ive been dialling their hotline over and over again, when ill be transfered 2 d config team i got disconnected, when i talked to one of their config agents she promised a callback but didnt call me back!ive waited for her to call but to no avail!its just so frustrating
Dear Sun Cellular,
I have been a subscriber of Sun Cellular since 2006. I am fairly satisfied with your services because it keeps me connected to significant people in my life at a reasonable rate/price.
But this morning, I was VERY disappointed when I found out that my 30-day unlimited text load was cut-off because of my “abnormally high usage” of the unlimited text service
(or so labeled by your customer service rep whom I was connected to this morning when I wanted to know why I could not send text messages anymore).
I was very upset with the rep’s response/information when she told me that I have to reload again to enjoy the unlimited text service. How can it be called UNLIMITED if there’s a limit to the number of messages that we’re suppose to send? Please be fair to your subscribers. You failed to inform us (or me, for that matter) that we were supposed to control our usage of the “unlimited” text service when we loaded our sim cards.
And just to let you know, I reloaded my sim card just 2 days ago (Jan 16, 2008). So your supposedly 30-day unlimited text service to me was only delivered for 2 days!!! Please do be fair to us. Money doesn’t grow on trees. That Php150 that I spent to reload was something that I have to work for.
If you cannot do anything about retrieving my load (although I would like that very much), then the least you can do is to inform your subscribers that there is such a thing as “abnormally high usage” of your “unlimited” text service. We cannot help it if make constant contact with our significant people. That is why, in the first place, we subscribed to your network. Because Sun Cellular keeps us connected and at very affordable rates. Please do something about this. I also have friends who have been “automatically cut-off”, as said by your representatives.
I hope you pay attention and make (an) action(s) towards this “cut-off” thing that you’re doing.
Thank you.
I used to be a Globe postpaid subscriber before, I’ve switched to Sun and I’m satisfied with the service. 75% savings on my billing. Sulit talaga Sun.
Previous Smart subscriber (prepaid)
- naglalahong load, kaka load palang hindi na magamit, in short zero balance agad, grrr…)
Previous Globe subscriber (postpaid)
- good service but very expensive compared to sun.
yun kuya my refund ng msf cguro mga 2years na d pa rin nila binibigay. nun ng follow up ako wla pa rin. grabe talaga sa bagal.
i recently applied for a sun postpaid line. i gave them all the requirements needed. tas the following day, somebody from sun did a credit check at my house. the rep talked to our maid asking if i really live there and asking if i really work in the company im working for. it was so fuuny coz parang nagdududa sila. afterwhich, sabi na i have to wait for another call to pick up the phone sa sun cellular branch where i applied for it. iw aited for the call..pero wala. after 2 days somebody called me and advised me to wait for 2 business days more. so instead of 2-3 buss days naging 5 buss days na. i asked the rep who called me why it’s taking so long kse i was advised nga na it’s only 2-3 buss days. he asked me if i have any pending documents. sabi ko wala naman. they are insisting na i submit my credit card stmt and the latest i have is my march. dahil when i submitted the req eh wala pa yung april. and as far as i know, they just need my credit card stmt for billing address. coz i gave them my itr and copies of payslip even receipts of pymts for my credit card. pero sabi nung rep baka nga they are waiting for the latest stmt. eh what will i do, eh wala pa nga diba. tapos the following day, i got a text na i didn’t qualify for the line. i have a friend who prev worked sa sun and told me na my salary nga daw can avail of the 3500 plan tapos dedecline lang ako. the onyl reason why im applying is for my friend and brother. i dont have any plans talaga of getting a sun number. tapos that’s what i will get. i dont see the point! i even gave them my internet billing stmt w/ updated pymts. that is why i really dont have any plans of using sun service. it just disappoints me! poor service!
oh my, i experienced the same thing when i applied for SUN!!! they asked me for so many documents and i have to go back several times just to remind them of the application and we had no choice to enroll in the auto-debit since they said it was a requirement to be enrolled in the auto-debit scheme if the proof of billing presented was credit card. it took around 2 weeks to get my line and now, my postpaid line has been cut-off without warning even if it was enrolled in the auto-debit thru credit card. I only got that plan this january, within less than 6 months, it’s been cut-off!! I already went to the business center and they could not explain why the auto-debit was de-activated. It is very frustrating. The REALLY BAD THING ABOUT IT is that when i received warnings like text messages that my bill is already 70% of the limit, i called the hotline to address the issue but the representative told me that it was just normal to get those texts because sometimes the auto-debit is late and that i should just IGNORE those texts because i am enrolled in the auto-debit. That’s just plain irritating. and the SUN reps at the business center always tell me that the problem is from my mom’s credit card/bank, even if i have the documents to prove its very clear from the credit card statement of account that SUN did not auto-debit after 3 months, the credit card DID NOT expire and is not over the credit limit. It is very clear that SUN forgot to debit the payment to the credit card AND THEY COULD JUST NOT ADMIT IT. A simple sorry or apology from the reps would have been nice, but not one of them did.
you know what..i agree with you… i also experienced such thing…i submitted all the requirements but still they did not respond… nakakawalang gana…