The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers.
However, the 3% mentioned here seemed misleading since there’s no way all those 400,000 college graduates applied in a call center. That means the passing rate is not actually 3% which I think is really very low. Nevertheless, it supports my previous assumption that new graduates aren’t qualified enough to make it thru the rigorous hiring process of these call center.
Is the claimed 94% literacy rate of the Philippines over-estimated? Is the world’s 3rd largest English speaking country not providing enough qualified workforce for the BPO and call center industry? I guess so.
The number one reason? Less than half (could be even way less than that) of these applicants can speak straight conversational English. It’s not just literacy we’re talking here, it’s proficiency.
I really think these call centers should lower their passing requirements and use those tons and tons of money they saved from outsourcing and invest on training new (and semi-qualified) hirees.
[tags]call center philippines, business process outsourcing[/tags]