Having been a long-time subscriber on Globe and Smart for years, I was glad when they expanded their customer service to Facebook and Twitter. No more long waits and busy lines with phone calls and un-answered emails.
Or so I thought. For the past several months, the Twitter channel has been the most valuable channel for me to reach out for support or just ask questions.
So we now have @talk2globe, @smartcares and @suncelltweets operating almost 24/7 answering questions on Twitter. The channel gives us the feeling that they’re now more reachable and we get the badly needed help in the most appropriate and timely manner.
So here’s my poll question for the week — Is your telco really just a tweet away?
- Absolutely, yes!
- They reply back but not as fast as I expected.
- They’re okay; better than making a call.
- It’s a hit and miss for me.
- No, they’re still generally slow.
- Non-existent or they just completely ignore me.
- Never really tried them on Twitter before.
I’m sure our experiences will be different. My answer would be between #1 and #2. Do hit the comments for your answer.
What’s tweeter? /s
Never really tried them on Twitter before.
Globe replies but the fact that you have to go through their Twitter since their hotline is so incompetent and broken is a failure.
Sun Cellular replies in real-time via Facebook Discussions on their fan page.
Question:
Does Globe really need more ways to communicate to their customers /OR maybe the simplest solutions to their problem is TO ADD MMMOOORRRREEE EXPERIENCED AND TALENTED CUSTOMER SERVICE AGENTS to support their clients?
What are your thoughts guys?
Thanks
Non-existent or they just completely ignore me. — Globe
magaling magbasa ng script :D
no, they’re generally slow -> globe.
slow response, even slower action.
over 1 month intermittent internet connection, and counting…
My answer: Absolutely, yes!and
They reply back but not as fast as I expected.
They respond well whenever I tweet my concern or complains. Im a subscriber of Smart, Sun and Globe. Its not how fast they respond on Twitter but how they TAKE ACTION on our complains.
Smart responds quickly and takes action quickly.
Globe slowly reponds but takes action quickly
Sun slowly responds but takes action quickly but slower than Globe.
@talk2Globe @enjoyGlobe oh cmon! di namamansin! ayos ayos ng tanong ko eh. yung mga puri lang sa globe ang nirereplyan nila. ni reretweet pa.:)) pero pag problema sa globe di papansinin.
pano ko ttalk to globe at ma eenjoy ang globe?/:)
Tatlong beses na akong nagtweet sa Globe pero wala talaga. Walang silbi yung Social Media Specialist nila.
Yes, but the response time is light years away.
Absolutely, yes!
No :|
Forgot to say, “Absolutely, yes!” for @suncelltweets
They reply back but not as fast as I expected.
Lost internet connection for 24 days after typhoon Juaning.
@suncelltweets replies in real time. :)
Non-existent or they just completely ignore me.
same here.
pag negative they reply via DM pag positive i-reretweet pa hehe…
Never really tried them on Twitter before.
Non-existent or they just completely ignore me.