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Globe doubles Philippine Internet Bandwitdh

In a lunch event today, Globe Telecom and Tata Communications announced that their new submarine cable system has been activated and carrying traffic to the Philippines.

Called the Tata Global Network – Intra Asia (TGN-IA), the cable system has been in plans since 2006 (even before the Taiwan earthquake that crippled internet in the Philippines).

The cable system now connects Singapore, Hong Kong, Vietnam, and Japan to the Philippines. The cable networks were designed to avoid the earthquake zones around Taiwan and will offer a total capacity of 3.84 Terabits per second.

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Realme Philippines

Globe’s initial capacity is 50Gbps which effectively doubles the total bandwidth capacity of the Philippines.

Well, what does this mean to regular consumers?

  • Much less congestion in Globe’s network so subscribers are able to achieve their allocated bandwidth speeds.
  • Reduced latency for business customers. This is good for VOIP and network gaming. The route between Singapore to Japan will now have the lowest latency in Asia at only 63ms.
  • Alternative international cable network that will reduce incidents (like connectivity failures and congestions) caused by natural disasters like the Taiwan earthquake of 2006.
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The cable landing site is now located at Ballesteros in Cagayan province, away from the usual landing sites in Nasugbu, Batangas. Globe Telecom spent $90 milllion for this project.

Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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Paul
Paul
11 years ago

I just moved here from USA and tried to get Globe hooked up from the Laoag office and the said there was no openings in my town ! There is already two people that are connected. They can’t handle more that two or are they just lazy ?

Albert
Albert
11 years ago

Currently our globe network connection sucks and it SUCKS BIGTIME.. Dunno what they’re doing in their system here in Quezon City but we have been experiencing frequent disconnections and very slow connection speeds almost rivaling dial up… If they really want good publicity and people to spread the word that they are good then they should fix these current problems. We have been subscribing for 2 years now and this has been happening for months. No peace of mind there. Planning to go back to PLDT or maybe try smart bro if they don’t get their network fixed.. Our neighbors on other networks have been having good connections here as I’ve seen.

squishy
11 years ago

Our internet service with Globe Telecoms has been intermittent since last week. Perhaps Typhoon Megi affected the cable system entering through Cagayan?

John Orford
John Orford
11 years ago

30% speed- that you should be so lucky. We are paying for “up to 1mbps” – and we all know what “up to” means in sales morality – but we seldom get more than 30% any day in the evening. Too many connections made? Just now I’m getting 40 kbps, which is 4% speed.

someone
someone
11 years ago

I agree with ktd!!! I’ve been a Globe broadband subscriber for 2-3 years now(3MBPS data only, location: alabang). Their service was very good up til some months ago.

Our problem started some days before the typhoon in Manila(back in May or June)..since then, our connection has been intermittent.
They already sent 4-5 tech teams to our house to “repair” and even gave us a new modem… But it’s still the same -___________-

Right now, it’s stable but I don’t know how long this stability will last, for a couple of hours maybe? It’s been like this, it’ll be stable for some hours or a day then it will break down for a couple of hours too or one whole day. It’s a viscious cycle.

Oh wow, speaking of, I got dc-ed in the middle of typing my comment!

I’m planning to go back to PLDT..

someone
someone
11 years ago

I agree with ktd!!! I’ve been a Globe broadband subscriber for 2-3 years now(3MBPS data only, location: alabang). Their service was very good up til some months ago.

Our problem started some days before the typhoon in Manila(back in May or June)..since then, our connection has been intermittent.
They already sent 4-5 tech teams to our house to “repair” and even gave us a new modem… But it’s still the same -___________-

Right now, it’s stable but I don’t know how long this stability will last, for a couple of hours maybe? It’s been like this, it’ll be stable for some hours or a day then it will break down for a couple of hours too or one whole day.

Oh wow, I got dc-ed in the middle of typing my comment!

I’m planning to go back to PLDT..

ktd
ktd
11 years ago

My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported

no dsl signal, the call center employee apologized and told me their tech’s would fix the problem

as soon as possible.

Called Wed morning asked them when their tech’s were gonna start working on my connection, The

call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no

tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the

call center employee apologized and said i would now have to wait 12 days for another on site

visit.I informed the call center employee that i would cancel my account before i wait a total of

16 days for someone from globeline to start working on my connection and that’s dependent on if

they even show up this time as scheduled.

Decided to stop wasting my time with the Globeline technical support hot line and went down to the

local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech

would come to my house. A repair team showed up about 4pm and checked the telephone pole outside

and there was no signal which means the problem was between that pole and the facility box. The
tech informed me that they didn’t have a key to open the box so they would tell some other tech’s

to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.

To recap

Tues – no attempt to fix my connection

Wed – no attempt to fix my connection and a no show on the on-site visit.

Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.

Friday – Connection restored at around 9am.

It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I

had to call numerous times which were a total waste of my time and had to go down to the local

office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs

major improvement in the way they service their existing accounts.

1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when

in fact no one is working on it.

2. When a on-site visit is scheduled it would be nice if someone showed up.

3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech
did not show up i now have to wait another 12 days for the next available tech is just retarded.

4. When a repair crew goes to fix a connection problem they should be prepared and equipped such

as having a key to open a box.

5. Globelines need to staff their tech support call center with people who are able to do more

than and generate reports, they should beable to make a phone call and resolve problems instead of

saying sorry our tech didn’t show up but now you have to wait 12 more days for the next available

tech.

6. I should not have to call numerous times to coordinate the repair efforts on my connection, I

should not have to make a on-site visit to the local Globelines office in order to get a 15 minute

repair job done. If i had not done these things Globelines technical support hot line employee’s

would have me waiting an additional 12 days on top of the 4 days i had already waited for another

on-site visit that they may not show up for again.

I would hope who ever is in charge at Globelines takes the time to improve the response to

reported problems someday as the process that Globelines currently employs appears dysfunctional

and broken in it’s current state.

———————————————————————-

Update…

Thought it was fixed on friday morning but turns out even tho i can now connect to the internet i

am getting around 30% of the speed i am supposed to get. My 3mb dsl connection wont speed test

faster than 0.7 – 0.8. When i first got it hooked up i speed tested the line and got 3.2 to 3.4.

Called Globelines about it and was informed of a area wide network problem and was told the

internet was down in my area. I informed them that i could connect but it was less than 1mb

download speed.

They said a tech would look into it, Saturday afternoon a tech shows up and tries a different

modem which made no difference and then left. While he was here he said there was a major upgrade

going on somewhere.
Getting problems now where i can’t connect to most sites like google, yahoo, etc…Still

connecting to some sites tho.

Sunday morning, can’t connect to most sites altho i can connect to some.
Called repair people again. They said they will try and send someone out later today.
Sunday afternoon and i can connect to most sites but still only getting 30% of the speed.

To recap…

First report problems to Globelines on Tuesday Aug 10, 2010 its now Sunday Aug 15th and still not

fixed.

Globelines has alot of excuses but i really can’t understand why a major telecom like Globelines

needs weeks to fix a internet connection.

ktd
ktd
11 years ago

Not sure what the problem is at Globelines but the month of July i have called customer support over 15 times to complain about packet loss, dns problems, internet outages that last for days.

Doesn’t matter how many times you call customer service, doesn’t matter how many times customer service assures you that their support tech’s will investigate the issues and fix it. Globelines does not have the ability, staff, or equipment to solve their issues. Calling tech support is suppose to connect the customer with tech’s that have some idea what is going on but Globelines tech support is just a call center who’s employee’s have no information other that being able to find out if you account is active or not. The only thing Globelines tech support is capable of doing is filing a report on the problem and then say sorry for the inconvenience a dozen times and tell you their support team is working on the problem and it will be fixed as soon as possible.
Of course this gets kind of stupid after calling almost everyday for a month just to hear the same bullshit every day.

Problems started July 2, Globelines blamed the problem on a facility repair in my area, Calling everyday for 2 weeks and got the same excuse, asked when the facility repair is expected to be completed and they have no idea. Apparently Globelines has no idea how long a facility repair takes.
After 2 weeks the internet worked for 2 days, then same problems, long outages, packet loss, dns problems. Called Globelines support and they blamed it on a facility repair, i asked if this was the same one that started on July 3 and he said no this one started yesterday. I pointed out the facility repair that started 2 weeks ago and the rep started with sorry for the inconvenience crap.
Called again the next day and was informed that i was not part of a facility repair. Internet problems continue for a few days and called again and informed that my problem was due to a system restoration in my area.
Called again a day later and there is not system restoration in my area.
Apparently Globelines just makes up facility repair and system restoration excuses in order to give the customer some reason whey their service has been terrible for weeks and probably will be for weeks more.
Not sure if they are just trying to buy time due to tech shortages but it should not take a internet provider weeks to fix a internet connection and even when it does start working you can bet that it will break again in a day or two leading to weeks of facility repair and system restoration excuses.

Tsais
Tsais
11 years ago

so they doubled their capacity, yet ping speeds are the absolute worst since I got their miserable service in February?

Not a week has gone by where I didn’t have to call them for an outage or severe slowdown of their service.

and after a “repair” a few weeks ago, its gone from bad to worse.

Ping from Bacolod to Globe’s very own server in Makati is at 682 ms

So much the difference between press releases and reality!

miguelicute
miguelicute
12 years ago

sakin wimax bm 622. ganon din ang bagal tlga ng connection,..wal cla pinag kaiba ng smart bro sa unang month lang cla magaling the pro reklamo na,,almost 3 months nku na bbwisit..sabi inaayos na daw pro wala tlga,,1mb 995peso tpos 3ooplus kbps lng na coconsume ko..nangako pro d nman natupad

mc dyes
mc dyes
12 years ago

p*ta , bakit dito sa TACLOBAN lokoloko connection ng globe putol-putol lines…. pag tumatwag lagi sasabihin paki monitor nalang sir …. ina ayos na nila…. p*ta…. GLOBELINES…. anu ina ayus nila ? wala namang pagbabago ….

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