Globe doubles Philippine Internet Bandwitdh

Currently our globe network connection sucks and it SUCKS BIGTIME.. Dunno what they’re doing in their system here in Quezon City but we have been experiencing frequent disconnections and very slow connection speeds almost rivaling dial up… If they really want good publicity and people to spread the word that they are good then they should fix these current problems. We have been subscribing for 2 years now and this has been happening for months. No peace of mind there. Planning to go back to PLDT or maybe try smart bro if they don’t get their network fixed.. Our neighbors on other networks have been having good connections here as I’ve seen.

30% speed- that you should be so lucky. We are paying for “up to 1mbps” – and we all know what “up to” means in sales morality – but we seldom get more than 30% any day in the evening. Too many connections made? Just now I’m getting 40 kbps, which is 4% speed.

I agree with ktd!!! I’ve been a Globe broadband subscriber for 2-3 years now(3MBPS data only, location: alabang). Their service was very good up til some months ago.

Our problem started some days before the typhoon in Manila(back in May or June)..since then, our connection has been intermittent.
They already sent 4-5 tech teams to our house to “repair” and even gave us a new modem… But it’s still the same -___________-

Right now, it’s stable but I don’t know how long this stability will last, for a couple of hours maybe? It’s been like this, it’ll be stable for some hours or a day then it will break down for a couple of hours too or one whole day.

Oh wow, I got dc-ed in the middle of typing my comment!

I’m planning to go back to PLDT..

Not sure what the problem is at Globelines but the month of July i have called customer support over 15 times to complain about packet loss, dns problems, internet outages that last for days.

Doesn’t matter how many times you call customer service, doesn’t matter how many times customer service assures you that their support tech’s will investigate the issues and fix it. Globelines does not have the ability, staff, or equipment to solve their issues. Calling tech support is suppose to connect the customer with tech’s that have some idea what is going on but Globelines tech support is just a call center who’s employee’s have no information other that being able to find out if you account is active or not. The only thing Globelines tech support is capable of doing is filing a report on the problem and then say sorry for the inconvenience a dozen times and tell you their support team is working on the problem and it will be fixed as soon as possible.
Of course this gets kind of stupid after calling almost everyday for a month just to hear the same bullshit every day.

Problems started July 2, Globelines blamed the problem on a facility repair in my area, Calling everyday for 2 weeks and got the same excuse, asked when the facility repair is expected to be completed and they have no idea. Apparently Globelines has no idea how long a facility repair takes.
After 2 weeks the internet worked for 2 days, then same problems, long outages, packet loss, dns problems. Called Globelines support and they blamed it on a facility repair, i asked if this was the same one that started on July 3 and he said no this one started yesterday. I pointed out the facility repair that started 2 weeks ago and the rep started with sorry for the inconvenience crap.
Called again the next day and was informed that i was not part of a facility repair. Internet problems continue for a few days and called again and informed that my problem was due to a system restoration in my area.
Called again a day later and there is not system restoration in my area.
Apparently Globelines just makes up facility repair and system restoration excuses in order to give the customer some reason whey their service has been terrible for weeks and probably will be for weeks more.
Not sure if they are just trying to buy time due to tech shortages but it should not take a internet provider weeks to fix a internet connection and even when it does start working you can bet that it will break again in a day or two leading to weeks of facility repair and system restoration excuses.

sakin wimax bm 622. ganon din ang bagal tlga ng connection,..wal cla pinag kaiba ng smart bro sa unang month lang cla magaling the pro reklamo na,,almost 3 months nku na bbwisit..sabi inaayos na daw pro wala tlga,,1mb 995peso tpos 3ooplus kbps lng na coconsume ko..nangako pro d nman natupad

please help me im so depres on what happened

Same old globelines broadband, slow high pings and every problem is blamed on a system restoration that has no end. Talked to a customer service rep today due to get slow downloads and high pings that started today, of course the excuse was system restoration. Asked them when it started and when it was supposed to be done and that really messed him up. He started babbling but eventually i think even he saw that he was not answering the simple question and told me the restoration had started on April 8th..Apparently the longer globelines works on a problem the worse it gets. I had a stable connection over the past month until today and yet he blames today’s slowdown on a month long restoration. Of course they have no clue when the claimed restoration is supposed to be finished..big surprise.

In my opinion Globelines customer service exists to blame every problem on a on-going system restoration that will never end and to apologize many times over the course of your call and never ever provide any real information.

It is so disappointing and disgusting that for more than one week (Sunday up to Tuesday the following week), my complain about dead dial tone has not yet been acted upon. I believe I don’t deserve this kind of service!

I have not been remiss with my monthly dues. It is always paid on time. I really wonder why it is keeping Globe technicians too long to repair the problem!

The telephone is supposed to be used for keeping in touch with loved ones and friends, associates and all acquaintances or business purposes and also a means to inform what is happening especially in times of crisis and emergencies like the flooding and the like. But in this case, it has not served the purpose.

I am a loyal globe subscriber – both mobile and land line and as I mentioned earlier, I pay my bills on time. So, I deserve good service. Can Globe do something about this? I would like to experience an improved and better service. If this poor service is repeated, I would not hesitate to transfer to another provider.

Moreover, I expect that I should be informed of any promos a loyal subscriber should know but it never happened. Can something be done about this, too?

This is a Six month problem which Globe seems to not have the expertise to fix. We are a business and have three accounts and multiple cellphone accounts. Globe/Innove personnel spend time here but to no results. One account works well, one account works some times and the third seldom works. The phones work. Cannot pay for Internet accounts on line and Globe cannot fix that either so we drive for two hours each month to pay for these accounts. we can pay for the phone accounts on line.

I see this as a Globe/Innove management problem not the workers. The management seems to be very ineffective and knowledgeable. Guessing they are probably someones relative or cronie. They are certainly not good managers. Maybe thats why they are number two, and maybe number three.

Remember, a slow connection is better than no connection in most cases.

Beware of Globe/Innove Internet Services

This is the status of my Globe 512 Wireless Broadband and has been for over 90% of the last 6 months. This is a business account it is nonfunctional for what it was purchased for. It worked for 2 hours yesterday then died. We have 3 accounts and the others work better than this one, 1 account is up for over 90% of the time. The Globe/Innove Techs say it is in the system and they call it in then it works temporarily and then stops. So if you have a business and need your internet connection I would suggest looking at more reliable providers.

10/2/2009 2:21 PM
WCDMA Only
Wireless Network Information
Network Provider
Network Type LIMITED_SERVICE
RSSI -87 dBm
RSCP -92 dBm
Ec/Io -5 dB
Cell ID Dec:8222 Hex:0x201e
LAC Code 000 000 Dec1:11700 Dec2:45180 Hex:0x2d 0xb4
Modem Information
IMEI 351826010293093
Control and route module software version GLCRP670M1V1.0.1B01
Wireless access module software version GLWAP670M1V1.0.1B01
Hardware version P670M1-2.0
Data Statistics
Connection Status Disconnected
Total Data Recv 0 B
Total Data Sent 0 B

Globe DSL sucks. I live in Makati and I don’t get continuous internet service from them.I only get 2 to 3 continuous hours each day. I always call their customer service and they always give me the same reasons every time. “There’s trouble in your area.” Talk about “airways” robbery.@#$%^&*. What is “good” about them though is that their bill comes on time.@#$%^&*(

Globe Telecom launches WiMax service
By Roderick T. dela Cruz

Globe Telecom announced yesterday the launching of its WiMax service that will enable more Filipinos to connect to the Internet.

“Now, people who previously had little or no options for broadband Internet connection are now able to access the Internet through Globe Broadband, powered by WiMax,” the company said.

WiMax or worldwide interoperability for microwave access, is a standards-based technology designed to enable the deployment of wireless broadband access as a cost-efficient alternative to cable and DSL.

The new technology can cover distances greater than those of other wireless technologies, such as WiFi, CDMA or 3G.

Globe said its network was the first and largest 2.5Ghz WiMax (802.16e) broadband network in Southeast Asia.

The company said its WiMax service, available starting this month, was a high-speed Internet plan that let users surf the Web at speeds of up to 512 kilobits per second for P795 a month.

“We challenge anyone with a competitive wireless subscription to try out our WiMax-backed plans. We are so confident with our service that we challenge you to try out our connection, risk-free,” said Menchi Orlina, head of the Consumer Broadband Business Group.

“Should you be unhappy with the connection within one month from installation, we’ll give you your money back, no questions asked.”

The service is initially available in selected areas in Southern Luzon, Visayas and Mindanao.

http://www.manilastandardtoday.com/?page=business4_mar26_2009

No improvement yet… I’ve been using Globe Visibility (now known as “Tatoo”) for 2 years now on the unlimited data plan, and this is the WORST that I’ve seen it perform.

I use the service in the Q.C., Pasig, Cainta, and Pampanga area (yes I get around a lot). They all perform badly. It might be the transition. I noticed that the gateway IP changed in Cainta and Q.C. already, but when I’m in Pampang ait reverts to the old IP.

PLEASE let these be birth pains.

This press release from Globe is just an announcement that they are increasing their network to solve congestion.

@Mindy Q… is correct 50 gigabits/sec is Globe Telecoms entire Internet bandwidth pipe connecting to the world.

This internet bandwidth you would be surprised are shared by all. That includes your cellphone if you are using 3G to surf the web. Make calls long distance or send international text messages. This is all routed thru the interent via undersea fiber optic cables. Thats why this Telcos are making a killing for those Php 15/txt message.

You could only wish they would provide faster DSL service but thats only wishful thinking.

I hope people realize the inherent limitation of aDSL. Globe’s fixed line service still runs on Copper Wires. The maximum speed you could get from DSL thru copper is still 7 megabits/sec. IF you are lucky to be located near enough from the DSLAM so you could get that speed. But not everyone can get that. Since the last mile rule still applies.

Currently Globe’s fastest residential DSL is just 3 megabits/sec. In my area, my dsl modem can detect the maximum speed my line could handle is up to 2 mb/sec. I have a 1mb connection and it serves me fine. But with todays current standard it still freaking slow. Upgrading to a 2mb or 3mb connection wont actually do me any good, than just pay more money for a slight incremental speed increase.

Wimax has already been overshadowed by LTE, and from what I read network operators around the world are hesitating to put up Wimax due to the promise of the next-gen LTE networks.

Has anyone actually seen better performance yet?

The past couple of weeks, Globe’s HSDPA service has been pathetic. Bandwidth is clogged to the point that loading the simplest of pages take minutes. Moreover, the signal keeps dying often such that the connection would disconnect altogether, which is bad for downloads.

I am HOPING that these are just side-effects of this supposed upgrade.

@sapphireboi

hey same here. No problems whatsoever.
Although I do wish the upstream was better >_>

Good deal, but I agree Mr. Miguel that they should fix their proxies so that they can harness the real power of that speed.
But I thought they’re planning to bring WiMax here in the Philippines, we all know that it is the future of internet connectivity. So they should focus on that now.

rephrase ko lang po 13mbs lang po pala hindi 13gig sa mga home users.

wow ayus nga. 50gig. sa Singapore 13Gig lang sa mga home users.

@calvin – oo nga parang iba yung dating ng TGN-IA. baka yan ang masasabi ng mga users pag sobrang bagal ng internet connection nila.

Clogged pa rin :). Anyway, hope they offer cheaper prices.

With more bandwidth, they should turn off their transparent web proxy. That’s the biggest problem with their DSL now.

Globe is not good but smart bro is worse…

I’ve been a globe broadband user since 2006, and they have excellent service here in dasmarinas, cavite. Inggit nga mga neighbors ko dito kasi I have a very fast connection. Smart bro kasi gamit nila and that’s what sucks. By the way, I also have an internet shop with globe as my service provider, so far so good.

Globe broadband sucks and sucks big time. All this hype is not ever going to succeed in making me believe in their product ads and press releases. Avoid Globe broadband if you want peace of mind.