We recently discovered that the new Smart Bro LTE Pocket WiFi that is being offered to subscribers lately is the one from Alcatel. It looks like the Alcatel One Touch Link Y800 replaces the usual Huawei LTE pocket WiFi offered before.
We chanced upon the new pocket WiFi when it was awarded to one of our teams by Mazda Philippines for joining the fuel economy experiment in Clark over the week-end. It came packaged as a prepaid kit with an LTE SIM card and 7 days worth of mobile internet.
We’d assume that it is the one being offered by Smart in their online store for only Php4,888 per kit.
The kit includes the WiFi router, two 1,500mAh batteries and a charging cradle. The spare battery was a bit of a surprise but it’s great to know you can always readily replace the other one once it becomes worn out due to constant use. The charging cradle also makes it easier to set the pocket WiFi in place.
The extra battery and charging cradle makes the Php4,888 price tag seemed more palatable for an LTE device. Perhaps this is the reason why Smart switched to Alcatel from Huawei for their LTE pocket WiFi.
The Alcatel Y800 uses a regular LTE SIM, supports a quad-band LTE network and is capable of sharing internet connectivity with up to 10 devices.
Data Rate: LTE 100Mbps downlink, 50Mbps Uplink
4G LTE Bands: 800/900/1800/2600 MHz
3G Bands: 900/1800/2100 MHz
2G Bands: 850/900/1800/1900 MHz
WiFi 802.11b/g/n, 2.4GHz
Storage: 2GB NAND flash internal storage + 1GB LPDDR RAM
Li-Ion 1500mAh battery
You can get this from Smart for Php4,888 and comes free with a Smart Bro prepaid LTE SIM which is good for 7 days of LTE connection.
Fair enough.. :)
I’m well aware of all the possible outcome.
It’s a good start that someone has actually tried the latest firmware.
Nick somehow the wrong firmware or a corrupted firmware can actually brick the device. So that could have damaged the chipset of the board. Hope that helps although just a reminder, take this advice with a grain of salt and update at your own risk. The way I see it is that we don’t fix something that’s not broken ????
@Nash, are you also experiencing the annoying homepage redirection while browsing a certain website?
I’m sure this problem was already fixed in the previous firmwares.
Nick I haven’t experienced that so far. I’m using Mozilla Firefox fox on my Android and Opera browser on my computer.
When you say homepage redirection is it taking you to the setup modem GUI Y800.HOME or is it with the one that has security captcha where you need to type the letters?
The modem GUI.
I’ve also experienced being redirected to captcha when visiting the xda forum site.
But they’re completely different.
Redirection to modem gui made it impossible to browse/open any websites.
It’s probably browser problem ‘coz all of my social apps (fb, viber, sype) are working.
Loosing the capability to transmit Wi-Fi is actually a sign that your firmware got corrupted. Hence you need to either upgrade or downgrade your firmware version to override the corrupted one. In your case where you’ve already installed the newest version the update tool cannot detect the corrupted file and it’s showing that you have the latest one installed.
Hope that clarified your concerns.
So far it has doubled my internet speed at my location in Marikina.
SETUP:
1. 4G Only
2. 2100
3. 1 bar of LTE Signal / full bar 3HSDPA+
Why I updated:
I was on firmware version 2 and happy with it. But somehow it got corrupted because my gf disconnected the battery from the back. Probably it shorted it out, I lost my Wi-Fi transmission capability. The small reset botton at the back also didn’t work. I tried to reload the firmware and the same was happening. And it wasn’t detecting a new firmware version using the ADSU UPDATING software. That’s why I used the MSOU file.
Really appreciate your response. Your reason for upgrading was the exact condition of my device after installing the 14ZZ. I also suspected that it was caused by corrupted firmware. And since it was no longer detected when plugged to my computer, decided to send the device to Smart for repair. The funny thing, they said its main board was damaged… no idea how did it happen. They replaced the board as part of warranty.
I’d like to try 14ZZ again, hoping to get it right this time.
Perfect, I’m now running on latest firmware. 14ZZ.
Profile options that were deleted in 1415 are now present in 14ZZ.
-SmartBro
-SmartInternet
-SmartLTE
-SmartGPRS
My old firmware got messed up… updated it to the lates firmware 3rd Version: RX14ZZA2XX
download the MSOU updater here: https://drive.google.com/folderview?id=0B9Kynmporyr8TFp5YzlLSVRWRnc&usp=sharing
Instructions:
1. Install Exe File
2. Find the MSOU.exe and run it
3. You should see OnlineUpdate Tool Preparing information from device
4. Plug the Y800 and wait for the download to finish.
5. Once done follow the instructions.
Any more details on the performance after upgrading? I had that version installed months ago and my device lost tje ability to transmit wifi signal.
4G LTE Bands: 800/900/1800/2600 MHz?
Patay tayo diyan, walang 2100MHz which is widely roll-out, at nasa SIM yung note na dapat may Band1 yung device or the 2100Mhz
Sir Nick, paupload ulit nung https://mega.co.nz/#!QtNmULxC!R3_8U0-dMbw1zMHl1IdiUUcoNy9y8wl4oDhh1dKHD-I
no longer avaialable na daw. need ko magpalit firmware, bumagal pocket wifi ko. :(
Thank you.
totally walang signal ang smart………… and im living in metro cebu……….. so dissaponted
HI just have a very big problem ., nag update ako ., tapos nung after update ko ok naman mabilis sya (siguro dahil madaling araw) tapos nung kinabukasan na sya ., hirap na d na nakakapag youtube … sobrang hirap na mag net ., d ko na rin sya maaus … :( ok naman ung signal parang mas maganda pa ung dating setting ano ba ung pwede na gamitin downgrade ??? tps po pala talagang d ba pwede na updte ??? masisira ba sya talaga ?? salmat po … and btw ano po ba ung pwede alternative para sa y800 natin na pwede ang smart lte thanks po .:;;)
PS : update ko lang po .. now po around 12:53am sept 18… naging ok na ulit sya ., bumilis na sya ulit … ::( don’t tell me na pag gantong oras lang ok ang net ko huhuhuh
HI just have a very big problem ., nag update ako ., tapos nung after update ko ok naman mabilis sya (siguro dahil madaling araw) tapos nung kinabukasan na sya ., hirap na d na nakakapag youtube … sobrang hirap na mag net ., d ko na rin sya maaus … :( ok naman ung signal parang mas maganda pa ung dating setting ano ba ung pwede na gamitin downgrade ??? tps po pala talagang d ba pwede na updte ??? masisira ba sya talaga ?? salmat po … and btw ano po ba ung pwede alternative para sa y800 natin na pwede ang smart lte thanks po .:;;)
Hi,
I used to see a drive in “my computer” when connecting my y800 to my pc via USB, now nothing shows. Also, I can’t proceed in upgrading my device because my PC cannot detect it.
Hi I have just purchased a contract alcatel y800 and I’m inserting the sim and all it keeps saying is no sim, I know I’ve put it in right but is it becoz the server may take up to 24 hours for the sim to activate?
Sooo, after a while I am back here. Nothing changed on the devices. But a complaint to Smart (with mySmart no answer.. as GUEST i got my support .. whatever!) … Three days later Line was FINE .. both devices are running again without problems. Could have been the weather or a defective (now repaird) part on Smart end, but whatever it was. Not it is all back to normal.
Yes, already did some update. the only difference is the indicators. from 3G to H/H+. But with regards to the connection, nothing happens.
Same thing here. Tried upgrading and downgrading but nothing happens. I’m also experiencing the same thing about being redirected every time data usage reaches 18 Mb. I’m not sure if this is an issue with the device. I just experienced this kind of problem yesterday and the rest before that was pretty good.
have you all tried the latest firmware update, baka gumana. sakin kasi yun din ang problem, hindi pa alam ng service center kung paano ayusin. good thing nakita ko ang update software sa alcatel home tsaka sa smart website. so far ok na si bro
I’ve been having problems since last night when I’m being redirected to the router homepage http://y800.home/index.html every couple of minutes. Tried to reboot the device several times but to no avail. I’ve tried putting the sim (registered to LTE 299) on an LTE capable phone but no LTE signal. I think there’s a problem with the network. I’ts the first time this has ever happened since I purchased the device. The problem still persists up till now. Any suggestions?
Confirmed, no data cap, i tried other sim and still, the problem exists. now, there are only two problem i am seeing. Number 1, defective device , and number 2, smart communication problem.
Day 1: Whole day LTE Connection
Day 2: LTE Connection in the first 20 Seconds
Day 3: LTE Connection in the first 20 Seconds
Day 4: LTE Connection in the first 20 Seconds
Day 5: Y800 Device no more possible to connect. Checked with Laptop, 2 different PC’s and Cellphone, no IP obtained.
If the device is damaged, than i believe due to overheating as it was mentioned in one of the previous Comments.. Damn i hate so much to go City for a replacement.
Found also already someone stating that you shouldn’t go with any branded LTE Devices and more getting your own one and add a LTE Sim to it. Doesn’t cost much more (4888 Peso for the SmartBRO one) and because you choose yourself you can get more reliable ones.
Good to know all that AFTER purchasing the SmartBro branded one -.-
The reboot i had dome already and seemed to be processed. Had renamed the SSID to Sascha LTE and it was now back to Smart .. but i just did it again and will try to connect to it again.. hope that the problem of getting a dead line after some MB is gone than also :(
Just rebooted, but still same problem. Computer shows connection to the device, but trying to access it with 192.168.1.1/www.smartbrosettings.net fails. Also it does show no connection to the internet.
Tried to use mobile phone and it gets stuck at:
Status: Obtaining IP address…
Yesterday that was at least all function.. today the device sucks more than ever!
Hi Sasch, you might want to reset your device by manually pressing the small button at the back.
I still trials to make to prove this issue. Ill just post later todayif i have progress. Im starting to get annoyed on this concern and my wife is started to get annoyed on me. just w** is going on?
I am facing exactly the same problem as Icebox. When i started the device and checked its speed it went up to 28k Mbit/s then sudden drop to death.. Internet getting extremely slow and thats it..
Now today it got even more worst, because i can’t obtain anymore an IP to connect to internet OR Device. Whenever i try to load 192.168.1.1 it ends up dead, but the device seems to do fine. I took already the battery out for 15+ minutes and resetted it, but nothing changed.. Still no IP, no connection, nothing.
Does someone knows how to fix it?
Kindly
guyz, meron kayong link nung udpate? the site sa alcatel keeps on looping so I cant download the update. . my connection keeps disconnecting and i have to reset the device tapos always showing as connecting to the y800.home/index..
Try this link
https://mega.co.nz/#!QtNmULxC!R3_8U0-dMbw1zMHl1IdiUUcoNy9y8wl4oDhh1dKHD-I
Habang nasa RX1415A2XX sinubukan ko ulit ang function ” check for update” sa pc. May bagong version na nadetect “RX14ZZ…” Wag nyo install, kasi sinubukan ko sya at ang result:
1. Pwede maturn ON ang device at nakakasagap sya ng 4G signal pero wala ng wifi signal.
2. Hindi na rin ma-off ang device gamit ang off button.
3. Ayaw na rin gumagana ng reset button.
Kaya kung mag-update kayo, make sure na RX1415A2XX yung software version.
nick,naupgrade ko firmware ko,ang problema nasira ata,pag inuon ko ei stock lang siya sa loading screen na smart,and disabled nga power button and reset buttto,pano ka nag downgrade?
thanks
Nababasa pa ba ng pc mo si Y800 pag kinonekta mo sya gamit ang usb cable?
Pag nababasa pa.. pwede ka pang magdowngrade.
Heto download mo toh.. RX1413A2XX version
https://mega.co.nz/#!N1lVkThJ!2TFBRecIcH1FmkDV59xgVFe-Cc6sv_3YpBgcsyrf6zw
Or
1.try mo tanggalin ang battery.. insert mo ulit at saka mo i-power on si Y800.
2. Pwede mo rin subukan ang reset button sa likod ng device.
Pag parehong di gumana.. saka ka magdowngrade
parehong di gumana pre,ill try to downgrade,thanks in advance
nadownload ko na firmware,kaso ayaw madowngrade,.
nadidetect pa naman device ko kaso pag dinadowngrade ko na ei “download failed”
help please,thanks
Try mo ulitin baka nagkaproblema lang.
Subukan mo rin yung RX1415A2XX na version.
May file ka na nun di ba.
Kung wala pa, nasa taas yung link. Yung unang pinost ko.