Been asked about this several times before but could not give a more definitive answer since I have not tried all of the postpaid plans. So I thought why not get everyone’s opinion, especially from those who have been on postpaid for many years.
Our obvious choice is between Sun, Smart and Globe and their respective postpaid plans.
- Which carrier offers the most value vis-a-vis the monthly service fee. Meaning, if you pay Php500 MSF, are you also getting Php500 of calls, text and mobile internet hours or do you get more?
- Which carrier offers the most flexible plan so you are able to consume your credits any way you want?
- Which carrier offers the widest line-up of handsets as freebies? Which one carries the most number of “aspired” handsets? Do they offer more than just cellphones as freebies (like tablets, etc.)?
- Which one provides satisfactory or better customer service to postpaid subscribers?
- Which one offers more promos, rewards, and loyalty points to their postpaid subscribers over their prepaid subscribers?
- From a scale of 1 to 10, 10 being the highest, how would you rate your postpaid subscription with your carrier?
I’ve only been a Globe postpaid subscriber because of the iPhone so I can’t really comment about Smart or Sun (although I’ve been contemplating on getting a Smart sub since the only one I have now is the Smart Bro account).
If you’re also a postpaid subscriber, go hit the comments and share your feedback.
I’ll be leaving Globe this September once my plan expires. Also, nag retention na ako sa Smart this June.
It’s all because of one thing: Customer Service.
Globe: 8
Sun : 7
Smart : N/A
Been with Globe and they have been very good to me. There are some acceptable glitches but they are above average in responding to customer response. Been with Globe postpaid since the early 90″s and am good with their service and very happy with their recent postpaid flexible offers.
I just tried Sun last year using their post paid and am quite happy with them.
I never used smart’s postpaid because they are not friendly and customer response is very slow. Coverage is good but that is not the only factor. I tried using prepaid and the unli offer is not really unli after all, and the recent glitch over a month ago in their network, ate all my credit loads and never made an attempt on customer recovery despite the fact the problem is on their end.
Sun – Primary (PostPaid)
Globe – Secondary (Switched from Pre-paid to Post-Paid).
Smart – prepaid before, now terminated.
Sun! They have lots of free texts to other network.
My colleague here always have issues with his Globe line :)
kahit alin basta wag lang globe. wala pala silbi credit limit nila. Lumampas ako sa credit limit nila. umabot ng 5k e plan 999 lang ung akin. nung tinanong ko sila kung bakit di naputol nung umabot na ko sa credit limit, sabi nila wala daw silbi credit limit kasi system requirement lang daw yun. Bad trip.
SMART Gold Lite Plan subscriber here… Dependability + Great value for your money!
SMART of course!
ive been using smart pospaid for 3 years at masasabi ko 9, smart FTW!
One of the best deals around, unli to all sun cellular users with those great free txts to all network you can’t go wrong with it. Globe got those “CONSUMABLE” credits but I got fooled cause when you share a load then it is charged on top of your plan, Madaming hidden charges. Pag tapos na ang contract ko then I’ll switch or stay in prepaid
pagdating talaga sa signal at customer service… smart ang panalo. ni hindi mo nga matawagan ang kanilang CS dahil wala ka naman talagang problema.
pero ang sun at globe… basag basag ang signal. poor signals. Smart is the best
SUN!
Plan 600
Unli text and call – 350php
Consumable – 250php
FREE Text to ALL networks – 350
Add On:
20hrs of data per month at 150php for my iPhone4.
I’m a postpaid subscriber for almost 2 years already and I never had a major problem…SUPER SULIT!
I say the best is still wi-tribe. Good connection. They do not cut my connection even if I am late in paying the bill unlike other telcos. Very quick and easy to call helpdesk and customer service. In just less than a minute you are already connected. Connection is so far sufficient.
I just hope wi-tribe expands on offering mobile internet.
Next favorite is Sun. Good low-cost value.
Globe and Smart are probably the worst. Globe’s mobile internet during daytime is less than 50 kbps. (where’s the HSPA+ that globe is bragging here?). And even if you are in HSPA+ area the speed do not go above 900 kbps.
I say AVOID those products that spend too much advertising and hyping like GLOBE AND SMART.
Mobiline Subscriber since birth.
Globe is #1 in postpaid. Globe got most of high end subscribers (executives, celebrities, politicians) and quality teen users and most of them are loyal to Globe. Smart & Sun cheap ang dating.
Globe since 1999. . . the best
I’d say Globe is the best in service for Metro Manila. But Smart is still the best for provincial areas. My friend has a beach house in Calatagan. Both signals (Globe & Smart) are strong, but Smart internet (GPRS/3G/4G) is super fast, while Globe internet is super slow (I can connect but I cannot download anything). As for Sun? Well, my wife is on Sun. There are numerous times when she cannot call me (Globe) or even our daughter, which is also on Sun. Their network is mostly busy.
I’d say Globe. They offer the best prices and connectivity for internet subscriptions. Another plus is that most youngsters prefer Globe. One thing I don’t like about Globe is how their after-sales services suck balls.
My ass is on fire.
Globe-ok ung plans pero ung after sales service/ customer service NEEDS A LOT OF IMPROVEMENT.. They say “your way”, yah solve your problem on your own way..
Sun and smart never tried coz most of my fellaz are globe..
(mukhang di poll to, mukhang hatred bin hehe)
I am a postpaid subscriber of both Smart (since January 2010) and Globe (from 2005 to January 2010, had my line cut in 2010 then reapplied for a new line in January 2011 to get an iPhone 4) and here’s my 2 cents:
Globe – looks really good on paper. Better plans, better handsets, more flexible… but despite that, I hate Globe with a passion and I can say that the only reason why I’m staying with them is because of the iphone. I hate Globe because of the following reasons:
– POORER than POOR customer service. Here are some instances that made me VERY IRATE with them:
—When I got my iPhone, which I ordered online, the SIM was activated after 3 freaking weeks. I was constantly calling the hotline and going to the service center but they couldn’t help me kse yung online transaction daw, third party vendor daw. WTF??? Eh Globe pa rin yun sa mga mata ko e.
—I paid for my iPhone online through my CC in January and UPTO NOW, the charge for around 10K is still floating on my card. Naka-pending charge sa card ko pero di nila kinukuha… after 6 freaking months!!!! And if that wasn’t bad enough, sinisingil pa nila ako sa bill. Ay wow! And as usual nung tinawag ko sa hotline at dinulog ko sa service center, di daw nila alam kse third party pag online. I reresearch pa nila daw. Hay, nakakapagod ang Globe, nakakatuyo ng dugo!
–Globe also has a poor retention program. They only want new subscribers and don’t really care about their existing customers. That’s actually the reason why I left them in 2010 kse they couldn’t give me a good offer after I completed 2 contracts with them.
SMART naman, has good signal, and this carrier has not given me any issue for me to deal with their customer service. Wala kse ako issues sa SMART kaya I’ve never had to call their hotline or go to their service center. At so sobrang panget ng experience ko sa Globe, any carrier looks attractive.
If I have to choose, SMART na lang. I have learned my lesson na bili na lang ako ng unlocked handset kesa matali ako ng contract with a VERY UNSATISFACTORY carrier like GLOBE.
(Hehehehe, obvious na obvious ba na ang sama ng loob ko sa globe?)