Topic: PLDT myDSL
My maiden entry at Pinoy.Tech.Blog talks about “Lousy PLDT myDSL Service“.
[tags]pldt, broadband, digital subscriber line, internet, pldt mydsl[/tags]
Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.
Alam mo ba download speed ko sa pldt MyDsl?
0kbps~40kbps
I pay 1000 for this Shit!?
di naman mabagal pldt myDsl sobrang madalas lang ang DC sh*t, kung kailan kailangan mo tsaka naman wala, wala talaga sa ayus. eto pa inayus ng pldt angconnection sa labas ng bahay pagkatapos ayusin biglang dumalas ang DC, parang gusto ata nilang bawasan yung paggamit ko ng internet. la talagang kwenta
mabagal tlaga ang PLDT myDSL.. sobra! here’s a blog regarding PLDT myDSL:
http://thebloggerspage.blogspot.com/2009/03/pldt-mydsl-blog.html
hayzz.. nalulugi na ata ako d2 sa shop namin. biruin mo, 3hours nag hihintay ang customer sa pc na lahat naka on lang ang pc habang nag hihintay ng connection ng DSL.. aw.. umaandar ang meralco pero ang DSL hindi.. lugi me sa koryente punyeta.. wala nbang paraan eto? tagal ko na tinatawag sa kanila eto pero ang palaging sagot nila. ok naman daw ang connection at stable daw.. hayyzzz
uu nga uu nga.. ok nga ang connection pero ang sabi ko speed ang problema hindi connection.. na getz ba nila ako.. parang nakikipag talo pa nga sakin yung isang customer service nila eh.. na hindi daw sa speed ang problem baka raw mababa spec ng pc ko.. anak ng pating.. nakak laro ako ng cabal ph online game na walang lag or video error tapos mababa pa spec ng pc ko.. eh ang problem nga Disconnected me palagi eh hindi crush down ng program.. hayzz..
wala na me magagawa eh.. hindi ko naman ugali ang mag mura sa phone or mangaway dahil wala din ako alam sa mga connection nila.. pero sana magawan nila ng paraan para naman may silbi ang pag bayad ko sa kanila. mahal kaya tapos wala kanamang napapala.. aw.. palai ako dedo sa moobs nito..
Bakit ganood nka subscribe ako sa plan 3000 ng pldt DSL bussiness type kya max ng 2mbps lang last year maayos nmn ung serbisyo nila pero nang nagparenew kami ng contrata for another 1 year biglang pumangit ang serbisyo lagi dc at mabagal ang connection, wala akong tiwala sa speed meter nila sa mypad.net….
good god… and here i thought i was the only one experiencing problems..
everytime i call theyr tech support they make it sound like its my pc that got the problem, and here i find the same complaints i have leveled agaist pldt! talk about bad business. i hope some other ISP will take up the challenge and force PLDT into bankruptcy!
And another thing. For everybody’s information – I learned that a lot if not all of their technical head supervisors are not qualified. When I say, not qualified, they don’t hold a degree of computer engineering, electronics communications engineering, network engineering or the like. But I can name a few who hold the same position but a graduate of MECHANICAL ENGINEERING. What the heck is he doing as a technical supervisor? PLDT deals with communications and not automotive machineries. This might be the reason why the PLDT system is so f*cked up since they don’t invest properly for a qualified engineers to do the work, instead, they hire people and train them and pay less.
Now, we, as consumers can feel how terrible the service of PLDT. What else we can do? there’s no other choice. SMART, GLOBE are worst – as far as I know and my inquiry about their DSL.
Most of the filipinos I noticed just agree to what PLDT has told them. Most of the PLDT customers don’t know what the “real” speed is. Since we were used to the dial up, having a 256 Kbps connection seems to work fine for most filipinos. Since most don’t have anything to compare to for the real fast speed internet, the only thing that most of us can compare is the dial up connection. But once you have experienced the real fast internet connection especially if you have been to countries with really high speed internet, then, you will totally agree with me that the internet connection of PLDT is slow and they are charging their customers with a sky high monthly charges.
I have never seen such incompentence in my life. I was only paying $45 for my internet connection and I had a whooping 10Mbps then. Now that ISP provider upgraded their speed to 20Mbps according to the news I’ve read. So, what’s up with PLDT? PLDT can’t even deliver a consistent speed of 3 Mbps. Most of the speed they can deliver is ~1Mbps for plan professional which will cost you P3000 and that’s roughly almost $90.
And I don’t agree to what most of us including PLDT to say – “well, this is Philippines…”
If we have that kind of attitude, I don’t see any improvement for Philippines.
Hey guys, I have been a subscriber of PLDT since July 2007 but I was and never be happy about their service. I constantly have interrupted service and I tried to apply for a rebate for their downtime. Alot of the downtimes are not qualified for the rebate according to the “company policy” which I don’t aggree because as the words suggest, company policy should only between the company and it’s employees, not between the company and the subscribers.
This might sound crazy but PLDT installed two DSL lines for me para macompare ko ang speed and a connection to choose from kung saan ang mas stable na connection. So, I monitor the speeds using the “2” pldt speed tests they got, one is from this site: http://210.5.68.202/speed/ and the other is from this site: http://www.pldtplay.com/speed/initialmeter.php Both gives me different results. OK lang sana kung ang results na kokonti lang ang deperensya but it’s totally different speeds. Sa pldt play na ip address lang, the computer which is connected to the supposed to “faster connection”, mabagal ang speed na nakaregister sa pldt play while the other line which is connected to the older system, registers a much faster speed. Pero kung ang pldtplay.com ang gamit, it says otherwise. The connection which has suppose to have a higher speed registers a much higher download speed according to pldtplay.com but the other line registers a slower connection.
This only shows that PLDT has double standards and tinanong ko to sa 171 and 172 aagents nila, di rin nila masagot sagot. What I am trying to relay here base in my opinion is that PLDT speed tests is being manipulated for the subscribers to believe that they are getting the speed they applied for. One funny thing is that, every time I call 171 or 172, every agent that I talked to tells me to go to the speedtest.net and “singapore” server. This is quite fishy here. why don’t they trust the PLDT speed test and why singapore server? Another reason for me to believe that they have double standards.
My advise sa lahat ng pldt subscribers: Keep a log kung kailan kayo tumawag sa 171 or 172 (log the date and time and the name of the agent you talked to, the ID number of the agent and the problem ng connection nyo), so, para pag nag apply kayo ng rebate, you also have the records and for future reference.
I really hope that we all stand together against PLDT and file a class action suit para matauhan na ang pldt.
I have more bad experiences to share with you guys about PLDT but I will share them next time. I have to lay out my story. And till now, my battle against PLDT is still going on…
I believe you guys..PLDT SUCKS BIG TIME!!!!!!!!!!!!!!!!!! nampucha simula ng kinabit dsl ko NEVER ako na-satisfy sa CONNECTION at CUSTOMER SERVICE nila!!!! nagbabayad ka ng maayos pro ang servivce nila sobrang wlang kwenta!!! twing umaga lagi napuputol dsl ko…babalik after 30secs- 1 min then after mga 10mins gnun ule! ilang beses ko n nireklamo s customer svc nila at sympre ang sagot ay wlang kupad na “we’ll take note of your problem at ginawaan na namin ng report yan.” magaantay ka ng isang linggo pra ano??? pra tawagan lang ng outbound tech agent nila na hindi rin kaya ayusin ang reklamo mo!!! de puta!!! prang ayoko na nga bayaran to at pakabit na lang me bayantel kasi lilipat na din ako. kelangan lang talga may sumulat sa NTC pra ireklamo ang lintek na PLDT na yan. ang lakas ng loob mg todo advertisement un pla d nman nila kaya suportahan clients nila at ayusin service nila. ilang beses ako nawalan phone at dsl and if would count that siguro mga halos 1 month un pro wla man lang rebate or anything that would make me feel na they’re doing their best to give the best service. HOY KUNG DI NYO KAYA SERBISYOHAN MARAMING CUSTOMERS, WAG NA KAYO MGPA-APPLY SA NEW SUBSCRIBERS!!! and i will definitely BADMOUTH PLDT to all my friends, my friends” friends, and so on…laht ng makakausap ko i kkwento ko kung gano kayo kabulok! im also in biz and i know that the only way to retain your customers is to deliver the best customer service. kayo hindi na nga best as in WALA PANG CUSTOMER SVC!!!
To PLDT Officer,
Bago ka mang gago, tingnan mo muna ang company nyo, anong arrest??? anong traced IP Address??? gago… ano to martial law??? hoy! kupal hindi ito amerika na pwede ang ganoong taktika, mga bulaang propeta, magaling lang kayo mag lagay ng mabilis na DSL sa mga malalaking kumpanya, pero kapag mga small/ medium business mga wala na kayong kwenta. sana mag buo tayo ng grupo para sugpuin ang malaking sindikato na to, sa tingin ko dapat nang malaman ng NTC itong kagaguhan at kabobohan na pinag gagagawa ng PLDT. dati na akong nabiktima nyan, nalugi ang shop dahil 2 months na akong walang internet, nakabawi ako ng magpalit ako ng Bayan DSL, kaya malaki ang galit ko sa PLDT, imbes na i rebate yung bills namin, 20,000 pesos pa ang sinisingil sa akin, mga putang ina nyo pano ko babayaran yun eh! wala nga akong internet ng two months, tapos may print screen pa ko ng time ng dc at walang kwentang speed ng dsl at gumawa pa ako ng formal report para maging maayos yung rebate, at nagpa tulong pa ako sa kaibigan ko na taga pldt na wala ding silbi, yun pala hindi nyo rin iintindihin. kaya tama lang na itanim ko ang modem, splitter at ang phone sa kangkungan… so yun lang PLDT SUCKS BIGTIIIIMMEEEEE!!!!!
hay naku… im using a CORE 2 duo 2.4GHz with a whooping 2GB of ram and 500GB of hard disk.. im an I.T. and Comscie student.. kaya sigurado ako na wlang poblema ang PC ko at napakabilis nitoo way back my previous Broadband from SmartBro . nireregret ko ang pag switch ko sa PLDT My DSL bundled plan 990.. LUGING LUGI kami..
HOY PLDT OFFICER NA NADITO SA FORUM.. TANG INA MO.. ANUNG IDEDEMANDA MO KAMi??? DAPAT NGA KAYO ANG IDEMANDA DAHIL NANGUNGUHA KAYO NG PERA NG WLANG SERBISYO AT MAY LOCK IN PERIOD PA!!!
NAPIPILITAN KAMING MAGBAYAD OR WOULD I SAY MAG BIGAY NG PERA SA INYO dahil naka KONTRATA KAMI SA INYO KAHIT WALANG SERBISYO FROM YOUR COMPANY!!!
TANG INA MO!!!
BAKA NGA PATI IKAW HINDI GUMAGAMIT NG PLDT EH!
Dude, no offense pero probably may problem ung mother board mo pero that does not mean that pldt’s service does not suck.. how would you explain the constant unavailability of their so called service? kahit mabagal understandable naman up to a certain point. Pero wag lang mawawala ng 1 month! Also has anyone encountered their connection to get cut off when they reach a certain download rate? I almost always get disconnected whenever I download from itunes especially when my throughput reaches around 100+ Kbps.
ei guys kung mabagal ung pldt sa DSL nyo… magpalit kayo ng motherboard o subukan nyo sa ibang PC…
parang ung akin sobrang bagal ayaw talaga magbukas ng kahit anung website.. pero nung dumating pinsan ko na may dalang computer tapos dun pinasok ung dsl aun sobrang bilis 856kbps!!!
so hindi pldt mydsl ung may problema kundi ung motherboard… kahit ireformat mo pa hard disk mo hindi un ung problema kundi motherboard…
Swear!!!
Grabe………
May browsing problem ng PLDT DSL..
3 weeks na di nila maayos ang problema
Di ata nila kayang ayusin.
Baka may marunung dyan!
Tulungan nyo PLDT
Pag nawalan kayo ng connection ganto ang gawin nyo. Pumunta kayo sa pinamalapit na PLDT business center at sigawan ang sinumang maabutan nyo. I-reklamo ang napakabagal na service nila at sabihing nagbabayad kayo tapos wala naman silang ginagawa. Sa araw din na yun ay magkakaroon kayo ng connection. It works for me. Hehe.
bakit ung bill namin sa pldt dsl 1553.74 pesos samantalang 999 lang dapat ang internet fees!!! so
This goes to show that some some ISP namely PLDT doesn’t provide honest service to their clients, here in Davao City most of my friends are subscribing or had subscribed to BayanDSL, obviously because PLDT myDSL sucks, they say that you only got to pay 999 but it turns out that there are a lot of hidden payments essentially ballooning your bill up to 1k+, so to sum it all up, they really do SUCK! Good thing I’m subscribe to BayanDSL…
PLDT MyDSL plan xperience 999 nung una speed ko mga 150 kbps pero nung tumagal tagal naging 20 kbps na… minsan 5kbps na lang!!!
take note sabi nila upt0 1 MBPS
eh di nga makaabot ng 200kbps eh
hay anu ba toh PLDT
PAKIAUS NAMAN>>>>>>>>>>>……………
Mabagal talaga sa action ang pldt. Kinabit yung dsl ko yesterday and nawalan ako ng dial tone. sabi ng technician normal lang daw yun and itatawag lang nya para bumalik yung dial tone and ma-activate na yung dsl, 30 minutes lang daw ok. Until now, wala pa ring dial tone and hindi pa din activated ang dsl ko. Tinawagan ko yung technician to report the matter, sabi nya yung office na daw ang may concern nun. Hanggang sa pagkabit lang daw sila. Then I called up 171, di pa daw activated yung dsl ko. Baka daw nakalimutan nung itinawag ng technician sa kanila yday. Eh kung makalimutan ko din kaya magbayad? Puro lame excuses na lang ang naririnig ko sa kanila. is there a way that this can be relayed to higher authorities? At least pag may pressure from above, kikilos na ang PLDT. We need Customer Empowerment people!
Sobrang bulok talaga pldt , Since nag upgrade ako sa biz plan lagi na lang intermittent connection ko , tapos may time pang halos 1 month akong wlang connection , pero ang bill ko is almost the same parin ah halos walang nabawas ang galing pa nila maningil on time lagi pero pag provide ng service second to none. ginagawa ka pang inutil sa speed test nila malamang , pag nag test ka from your end to their access point mabilis duh! ( if may active connection ah which is rare ) eh pano ung from their access point to the rest of the world!! and one more thing scam yang free PC na yan bullshit 4 months na ko naghihintay la parin .