Globe has revealed that its “loyal” Globe At Home customers are eligible for a speed upgrade of up to five times their current subscription.
According to Globe, providing free permanent speed upgrade is a timely response to the demand for reliable connectivity since most households continue to work, earn, and learn from home.
Customers may check their eligibility through the Globe At Home app as certain terms and conditions apply.
“Making sure that our customers are provided with the service they deserve is our top priority at Globe At Home. Under this new normal, we are given an opportunity to understand our customers’ needs better and respond with solutions that are powered by care such as providing them with better connectivity and service experience,” said Darius Delgado, Globe Vice President and Head of Broadband Business.
As per Globe, customers may self-activate the permanent upgrade through the Globe At Home app. On the app’s dashboard, go to ‘Account Services,’ click ‘Upgrade Your Plan,’ and proceed to ‘Select Preferred Plan.’
The Globe At Home app is available for download on Android and iOS devices. The telco noted that the app allows customers to monitor their data usage, settle their bills, change or upgrade their plans, report an issue, request for reconnection at home.
Kalokohan, free upgrade niyo ibig sabihin no one time fee to upgrade pero may monthly na dagdag, puro pang gugulang lang sa customer
Joke ng Globe. Free upgrade lang pero d nman sinabi na pabibilisin ung internet speed m. Kung naka plan ka ng 10mbps may free upgrade ka to 20mbps syempre ung 1299 m magiging 1699 na hahaha
So confused. I installed that crappy app on both Android and iOS just for it but it’s only showing an error; something about the last transaction or whatever. Can’t even check if we’re eligible. The Globe page doesn’t even have a terms and conditions page we could look through. I think this is one of their knee-jerk reactions now that a competitor is coming in the metro.
Almost 1 mo. na ako waka internet at nagbibill ako 1900.Wala repair technician na pinapadala kaya pinaputol ko na lumipat sa ibang internet provider just for 1500 may 45mbos na ako. Saka sa kanila human ang customer hotline di katulad sa globe puro answering machine na lang.