For the last couple of weeks, my PLDT DSL connection at home has crawled to a turtle’s pace. I don’t often get this type of problems in the last 4.5 years but this time, it took longer than one would expect.
I know how the infrastructure/network works and I’m usually very patient with these types of issues that’s why it took me several weeks to realize this could be permanent and I’m doomed to settle for dial-up speeds. Just look at my SpeedTest results below:
Anybody else experiencing the same problems lately? At first, I thought it could be several possible reasons:
- Too many people connecting to my open wifi? I’ve always had my WiFi open to neighbors so they can use the net once in a while. I tried securing the network so only one PC has access but the slow connection remains.
- Wiring problems. Sometimes, a faulty wiring or a defective data-voice splitter can cause problems like these but I couldn’t find any.
- I got downgraded, unknowingly. Maybe the people at the NOC downgraded my 2Mbps Plan 1995 to 384Kbps.
- Maybe there’s some problem in my area. I called up customer support and they tell me everything’s okay from their end.
- My node got congested. That’s probable but that usually happens only to cable internet subscribers.
- PLDT is punishing me for not paying on time. Forgot to pay for 2 months and I got a letter from their legal /collection agent proposing that a legal action might help me remember to pay on time. I already paid in advance so that shouldn’t be a problem.
Then, I ran out of excuses for PLDT. So now, after exhaustively taking into consideration numerous factors, I’ve come to a decision to just jump ship and sign up for a new ISP. I guess it’s time for Globe DSL or take that 6Mbps offer from Sky Broadband.
ah k so ganun pala. sana maayos na kung maraming technical problems last time out.
probably people didn’t buy the fact that there would be a quick install kit, as if it’s not yet applicable. and pwedeng marami din technical problems so i assume the relaunch is not only on the marketing side but also its technical aspects as well. then again, their service is the one that needs improvement.
yeah relaunch lang ang qik. i saw that last year na pero di ko alam on why it died down.
hello eres tu, have you checked out their website? i think you have to check it if your area can be accessible para magpakabit ka ng QIK. useless din if not di ba? here’s the website. http://myworldmydsl.com/qik/home.aspx
hola fellow mujeres, hombres! I read in this article sa inquirer about 100MB connection. wow! bilis nohh? So cool! I’ll get QIK na para just in time lang ako when PLDT upgrades their systems
roberto, dude try mo lang. wala naman mawawala and i heard okay lang naman siya at wala pa naman problema regarding connection.
is this like the new plan of DSL? I clicked the link kanina and it shows there the easy steps to have it installed. Of course it’s there and I think I’ll be inquiring about it soon.
What about this QIK? Anyone heard about it? Here’s the link. I think it’s a relaunch and stuff. Mukhang okay naman
http://myworldmydsl.com/qik/home.aspx
Wow. If I replace the word “PLDT” and use “Skybroadband”, then it would seem like I was the one posting. Not to discourage would be “switchers” but I just want to point out that the same problem also happens at Skybroadband. Good thing I’m not locked-in. I’ll be coming to my senses soon and switch. The PLDT office is just a stone’s throw away from where I live. At least I can pelt them with their modem if I also get the same experience.
Some routers/switches can be set to limit the bandwidth per IP address that is on their networks or subnets at specific times, if you will. I suspect the reason why many PLDT subscribers’ bandwidths are limited to 45 KBps or 50 KBps (this is the common denominator if you notice) in the daytime is it is a profiteering scheme by the PLDT management. They “overload” their links with too many users/subscribers for the sake of earning more, that is. They seem to put more people on the links than what is advertised. Probability-wise then, the speeds tend to drop down because the bandwidth or link is shared by too many users. Even so, at times, a user should be able to reach 1 MBps if the router at PLDT’s end is properly configured, as bandwidth reallocation is supposed to be on-demand, not limited, when it comes to packet-switching. And at night, when some of these users are asleep or not online, the connections get back pretty close to speed thanks to probability that these profiteering executives at PLDT feed on. Go figure.
Is PLDT DSL ok at BF Homes QC? I plan to change ISPs – from Destiny. Destiny has gone from bad to worse. I can’t even watch stream videos, except during the ungodly hours past midnight. Browsing after lunch until midnight is very slow.
I am calling them almost everyday now. Tsk. The lady I talked to told me I’m on the NGN server (or platform?) and it’s the one having problems.
Area lang kuno namin ang me problem. Sabi ko, di lang area namin me problem ah. Pati area nina Yuga. Di nyo kilala si Yuga, ha?
Actually that Yuga dialogue didn’t happen. But, yeah, their script is “may problem ang platform sa area chuva”.
Pano na to? Udlot na income ko neto? Di pa kami pwede mag lipat ng ibang ISP kasi PLDT lang pwede sa condo namin. Parusa kaya to ng Diyos sa akin?
Pag 10pm pataas, gumaganda na. Siguro kasi tulog na mga ibang subscribers. Panong magiging area platform chuva problem eh tuwing 10pm gumaganda na.
Also.
type this sa “Run” nyu sa start button so you see how stable your connection is real time
copy paste nyu na lang
ping -t -f www.yahoo.com
ping -t -f www.youtube.com
check nyu on your end how many Request Timed Out reports you get
Hi,
EVERYONE is having the same problem in the last 6 weeks.
and as 171 has crappy customer service and only gives basic trouble shooting…too hell with them thinking 90% of the yuppies in the philippines know about computers anu tayu bobo tatawag na hindi nag basic trouble shooting from hard reboot to modem and line checks to ipconfig release and renew etc….
Anyways…so reading through this long thread of everyone. it seems its connecting to the PLDT upgrade of NGN the new gen port.
Click nyo yung Usad Pagong para mabawasan ang asar nyo sa mga call center agent ng PLDT 171.
Pampakalma sa mga may problema sa PLDT DSL speed :
Mukhang marami tayong naka-experience ng slow down ah, pati speed “na-global crisis” na rin. Yung subscription ko na 1,999 .38 mbps download at .06 mbps sa upload.
Sumuko na ako sa kakatawag sa 171 technical support palaging sory po ang sagot, may transition daw ng platform , yun iba naman sinasabi may network problem .
Panoorin nyo yung PLDT call center scandal sa youtube medyo mabawasan ang asar ninyo sa mga call center agent PLDT.
If you take Sky Broadband, I would like to hear more about your experience with it.
apparently, there’s an equipment problem. my connection went down from 3.5mbps to 1mbps. no word yet when’s the problem going to be resolved. btw, im on ngn. ngn is fast, its all IP based, but as most say, ngn? thats where the problem starts :)
I am a PLDT user for almost a year now and I am frustrated with the service. It seems like everytime their system is down, I get hit all the time. Tough luck. And when I call their tech support/cust svc I always get the usual, “Sige po gawan po namin ng report and i-follow up po namin.” It came to a point where I don’t let the agent finish the line and I just ask for a supervisor. After putting me on hold for (the longest) “1 to 2 minutes” they give the usual excuse that the supervisor is engaged in a call. And I always reply with, “I’ll wait.” I would get a call back only to be told they are still working on the problem.
The worst experience I had so far with PLDT was when my internet was down for 5 days and I was calling them every hour to follow up. On the 3rd day, 3 technicians came over, looked at my modem (they just looked, they didn’t even touch anything) then told me, “Sige Ma’am icheck namin sa main switch.” Huh? They need 3 technicians to tell me that?!
I am on the Plan 1995 and after running a speed test this is what I got;
D/L: 0.13 Mb/s
U/L: 0.61 Mb/s