After rebranding, Maya has emerged as the “Best Digital Bank” in the Philippines in little over a year. In 2023, they also attained three million deposits.
According to data released by Bangko Sentral ng Pilipinas (BSP) in September 2023, Maya has 57% of all digital bank depositors. Maya is well-known throughout the world for combining banking and payments into a single digital experience.
“Our all-in-one digital banking platform is precisely what today’s Filipino consumers need, driving our vision for sustained, long-term growth,” stated Shailesh Baidwan, president of Maya Group.
Maya is the only digital bank from the Philippines to be listed on Forbes’ list of the World’s Best Banks. In the World Digital Bank Awards 2023, Maya was also recognized as the Best Digital Bank in Southeast Asia and placed in the top 10 globally.
The bank has garnered additional honors, such as the Future Digital Awards, World’s Best Consumer Digital Bank Awards, and Retail Banking Awards’ Best Digital Bank. It has also been accepted for its creative payment solutions on several other national and international venues, including the PAY360 Awards.
Pepe Torres, Maya Chief Marketing Officer has stated, “Our vision is to transform the Filipino outlook on money. We see it as more than a mere necessity; it’s a path to financial freedom. Through our innovative campaigns and services, we are at the forefront of this significant shift in perspective.”
Torres was named among Campaign Asia-Pacific’s 40 under 40 and also received the Orange Boomerang Digital Leaders Award. Under his leadership, Maya’s marketing ingenuity has been recognized with 46 awards and nominations from global and local competitions such as Effie Awards, Spikes Asia, PR Awards Asia, London International Awards, WARC, One Show, Cannes, YouTube Works Awards, Boomerang Awards, Kidlat Awards, and 56th Anvil Awards.
“Our dynamic team is the driving force behind Maya’s innovative solutions, enabling us to attract and nurture the country’s brightest in fintech,” said by Charee Lanza, Maya Chief People Group Officer.
Maya is the #1 Fintech Ecosystem in the Philippines, with Maya, the #1 Digital Bank, and Maya Business, the #1 Omni-Channel Payment Processor. To learn more about Maya, check out maya.ph and mayabank.ph. Follow Maya at @mayaiseverything on Facebook, Instagram, YouTube, and TikTok and @mayaofficialph on Twitter.
I am extremely disappointed with Maya Easy Credit and I feel the need to share my experience so others are aware. First of all, their customer service is one of the worst I’ve ever encountered. Every time I try to reach them, I end up waiting on hold for a very long time. And when someone finally answers, instead of helping, the agents have a very bad attitude — they sound irritated, unprofessional, and careless about customers’ concerns. It feels like they don’t want to help at all, which is very frustrating especially when you’re calling about something important.
What makes it even worse is their policy itself. Even if you are a good payer who always pays on time, or even an advance payer, they don’t give any kind of privilege, consideration, or recognition. There are no benefits, no rewards, and no flexibility. It seems like they treat everyone the same, regardless of whether you are a responsible customer or not. For me, this is very unfair. Loyal and responsible users should at least be given some kind of advantage or appreciation.
Overall, Maya Easy Credit just causes more stress than convenience. The whole experience feels very one-sided — you pay them on time, but in return, you get poor service, zero consideration, and unprofessional customer support. Honestly, I expected so much better, but instead I’m left disappointed and frustrated.
To be honest, GCash is way better. They are more reliable, their customer service is more responsive, and their policies actually make more sense for good and responsible payers. Comparing the two, Maya Easy Credit feels like a downgrade. If they don’t improve their service and policies, I cannot recommend Maya Easy Credit to anyone.