Globe 3G: 5 Pesos Internet and Disconnection Charges

i have a similar billing problem with my connecting my laptop to my smart 3G.

rather harsh a lesson learned… especially due to the fact that it’s moolah down the drain.

@jhay
lolz
capitalists? hehehe :D

@Jim

Sure, I’ll do the test again. It’s been months since I tried that and since then I don’t try to reconnect anymore after I get disconnected unless I really have to. Atleast not with the SIM that kept charging me.

I’ll take some shots and send you the results.

P.S. I remember reporting this to Smart Customer Support a few times and I got some pretty inconsistent explanations. Some saying that it should charge only for the 1st connection during the 30 minutes while other times they say that it really charges per connection. Hmmmmm …

Yes this is very much true becoz I experience the same problem. On their wap site it stated there that “10 pesos for 30min running time regardless of the number of connection”. But the truth behind this is there’s inconsistency on how they are charging us (both networks)unfortunately. I also tried to use another SIM from SMART but shows now problem at all bcoz its post paid hehehe(can they manipulate any discrepancies easily???hehehehe). As per customercare of SMART its for every connection(playingsafe). hahahaha DTI what do you think. hmmmmmm……

@atty-in-law : yup, if you think something screwy is happening, send me the mobile number and the approximate time of the incident via email and we’ll do a trace of the call records.

Contact me thru my sites:
http://jimayson.com
http://philmusic.com

@jim

no offense but I don’t just give my number specially to a total stranger just preventing to get SPAM. If you can really help advise them to improve what they are doing. right now I rate them zero out of 10. By-d-way I already called them and give all the details. Better to talk to your guys and check if my concerns are being escalated.

i remember the “drop call” days… LMAO!

i hope that there is a “special number” in mobile internet connection that offers seconds charging like 232 + mobile # so that we will not be charged with the minutes na hindi natin nagagamit. deym all phil telcos! >=(

Globe should adopt the scheme being used by dial-up internet cards. Instead of tracking the disconnections, why not simply track the time the user have ACTUALLY USED? That is relatively easier coz Globe can track its users based on their SIM card, just what Mozcom and others are using based on the username/password on the internet card. And the billing? Users will be charged from their load in advance. Simple, isn’t it?

I think they should really drop the disconnection charges, and just charge P5 for 15 minutes; never mind how many times you have to disconnect/connect.

@Jeffrey
”

Mine or their problem is the Globe broadband:

Been without internet and phone connection five days. I reported it five times. Five times no action.

Their apology is getting hypocritical to my hearing.
”

Haha, I have a list of their apologies and explanations. Example, “nasagi nung isang kasamahan namin ung connection ninyo sa box”, yeah right. Then second time around, “nahugot nung isang tao namin ung connection ninyo sa box, nag-che-check kasi un every week baka may illegal connection”, yeah right again.

Serving prepaid mobile data services for GPRS is a real challenge. Using PARLAY or CAMEL helps in terms of billing.

since many Smart subscribers have spoken (even if this post is really meant for Globe 3G), all i can say is.. i have never been overcharged whilst using Smart 3G, GPRS services both on my phone and laptop from d time they offered a flat rate

I just want to file a complaint against globe telecoms for my charges on my postpaid phone bill . I dont know who I can approach to help me.

My phone line (Mobile Postpaid) has just been activated and after a few days i was billed for about 4 thousand plus because of my internet usage for about less than 2 hours only. I have just used the phone (postpaid line) as my modem in browsing the internet not knowing that they will charge me for this huge amount of 4 thousand.

The customer representative has confirmed to me after browsing the internet that their internet charges will be Php 0.15 per Kilobyte (15 Centavos per KB) not per minute or per hour. I was shocked because I just browsed the internet for less than 2 hours and this is what they billed me. Unrealistic statements given to me by Globe Telecoms which I am not happy about as this is not right. They do not have any standards on charging people in browsing the internet like per hour basis. YOu’ll soon find out that your bill has elapsed your monthly limit which is the plan that you signed for.

It seems like I have a broadband service installed for a month for a 10 based computers. This is more than expensive for me. 2 hours on the internet and billed for 4 thousand pesos? This is a scam!!!

First and foremost, I was not aware that they are charging per kilobyte when you browse the net. Secondly, they did not discuss to me the charges I might incur in using their service when i signed up with them and lastly, I am not an internet business with 10 business computers.

I have tried speaking with their centre several times and I get just 1 answer for my question, “the charges are valid!”

This has not happened to one person only, I knew someone too who was charged for huge amount because of using the postpaid line in surfing the net.

I am willing to pay the said amount but please investigate on this matter as many subscribers might be charged with huge amounts if they are not aware of this.

This charges should be discussed to new postpaid subscribers!

I thought I can set my budget on postpaid lines, I was wrong!

I hope the Senate Committee can also bring this issue up with the Globe personnel.

My monthly billing statement has not yet arrived so I am not able to submit any evidences yet.

I hope you can help me with this.

I have the same experience of how Globe robbed me of my internet surfing charged to my post paid account (plan 800 + 250 only and a credit limit of 3,000.00). I had 3-hour net surfing last May 31, 2009. All I knew i should be charged with the 20.00/hour rate as Globe always offer on bilboards and other promo ads. NEVER that they post a KB browsing default setting. Later on the first week of June,Globe told me I incurred a net surfing fee of P 32,849.36. This is much much higher than my monthly salary. I hope we can be given due justice of this. Very indecent!

that’s the problem of screwing the customers, it greediness, they are thinking a strategy to earn fast,to win but loss the valuable users, i supposed to use internet on my mobile when i’ll be back there but it’s so disgusting guys, because i used to have a per minute charging here in thailand.
Well, sad to say, thailand has good marketing strategy towards internet than in our country folks.. yucks… greed!!!
If they want to win the costumers,think win win, not win loss

Hi Taro, Elf, Angelita and Rich! How did Globe respond to your concerns? I, too, am in the same boat.
We were having problems with our sky broadband connection since thursday last week so we decided to borrow a friend’s visibility modem and used my postpaid account to connect, confident that it would only cost P5 per 15 mins as advertised. Imagine my suprise this morning when i checked my unbilled charges thru 2312, my internet usage amounted to about 12K+ for a few hours of internet connection over the wkend. It turns out, you have to manually switch settings to Time-based charging, otherwise, the default mode would still be the per kb charging. Now, who in his right mind would still use a per Kb charging if you can browse at P5 per 15mins?!?!
Anyway, I filed a request to reverse charges and bill me on time charging basis. Customer Service has informed me that as of now, the charges remain valid, and they cannot act on it until after my cut-off date as soon as the official billing statement is generated. I am hoping that they will act on it favorably. Pag hindi, mga Putang Ina nila!

As of this date, Globe still insists I have to pay the KB browsing rate. I kept sending the network of arguments why I should not pay but to no avail. As of August 31, I was disconnected and obliged to pay the monthly service pay (1,050.00) without enjoying any outgoing contact… Masaya kaya ang Globe dito? My subscription still ends October next year, so imagine the monthly collection Globe gets from a lowly paid employee,a consequence of their own mistake (failure to set an option to clients unfavorable to KB browsing rate) which they passed the burden to subscribers. Sana yayaman at gaganda ang buhay ng mga officers ng Globe who have the discretion to decide of a such an anti customer prerogative….

To Taro, Elf, Angelita, Rich and Presy. I just had the same experience as you guys. I was charged 14K+ last month for browsing the internet for an hour. I used my postpaid SIM (using Globe tatoo usb drive) to browse the internet. I wonder what happened to your complaints. I already got a disconnection notice from Globe. I still have to call again but after reading your predicaments, it seems that there’s no assurance or whatever that Globe will reverse all these charges. The first time I called I was also told that I was charged based on a per kilobyte basis. I really think this is a SCAM!!!. There was no supporting document that would say such thing. Even when I inserted my SIM to the Globe tattoo, there was no warning or whatsoever regarding the charging scheme. It was only after they charged me of 14K that they told me to shift to TIME-based scheme. I told the CS that how come that customers were not informed that there exists such scheme. It was really disappointing for a company like GLOBE to do this.

Is there anybody here who can help us? Where or whom can we raise this concern?

This problem has been really causing me too much stress already. I have been a Globe subsriber for more than 10 years and I can’t believe that I will encounter this.

For me, twas November 2009 when Globe permanently disconnected my postpaid plan due to that kb browsing very invalid rate!. I suggest we have to send online complaint to the NTC website. I have the idea that if we all complain, it means that there is really wrong in that KB browsing rate anti-customer/ client promo strategy. I heard feedback that when a complain is made by only few customers, Globe does not mind at all and even tells the customer that “not many has the same complain”, hence’ no support from the network.. I received also the Globe letter from their attorney, threatening me for lawsuit.. I also stopped paying my monthly bills since December last year. I am wiling to join all those who have the same situation as mione. At any rate, all we wish is to have a fair treatment by anyone. Please keep in touch

Globe telecome has so far sent me legal letters through law offices they have hired perhaps. I consider the act as harassment! I t is a threat that for those who are trapped will just pay. I still insist I must not pay. If you have taken favorable assistance, just share me thru this email address: deliver2_ajp****@****.***. Hope to know updates from all of us.

My own experience with Globe is a mess. Just like the others I keep on calling their technical support for the repair of my connection.
My experience with Globe broadband DSL

Hi. I have P13,058.35 bill for internet/wap. I just saw it on my bill online. Ludacris! My line’s temporarily suspended. Just want to know if you have any luck having these charges waived, reversed or trimmed down? It was ignorance in my part, I know. But come on! I will be writing a letter to our our account officer. Hope you can give some pointers on what to include just to back up my claim. Thanks!

(just like most of you guys, I was also unaware that I was on kb browsing having been used to timed browsing from smart)

tia!

Ngayon wala na talaga akong tiwala sa GLOBE, twice na ako naka try na mag overcharge sila sa akin.
1ast sa share-a load then ngayon naman sa internet usage sa phone na hindi ko naman ginagamit.

Last September 21 & 24 naka tanggap ako ng update sa 290 kung magkano ang unbilled usage ko so far
okay naman on track pero noong last September 26, 2010 which is 1.5 days lang since I receive my last update
na shock nalang ako that my unbilled usage is P2,051 pesos. Nagtext ako agad sa PLAN UNBILLED 2312 to know
my breakdown usage at doon ko nakita na they charge me P1,743.86pesos of internet usage. I decided to transfer
my postpaid sim to my N2330 assuming na mag stop ang charging sa internet. Unfortunately, hindi pala kasi nakatangap
na naman ako ng update on the following day na ang unbilled usage ko is P3,210pesos at naka received na naman man ako last
October 2010 total of P3,653pesos

I went to SM globe to complaint on this matter at ng expect ako ng positive feedbak pero disappointed ang mga after sales
para nakinig lang sila sa akin na wala naman ginagawa na para-an o suggestion man lang kung paano ma solve ang problem.
I explain to them na may lapses ang charging nila at babayran ko lang ang mga usage na ginagamit ko except sa internet ang
sinagot lang ng babae sa akin “Ma’am hindi man kami ang gumagamit ng phone mo” na kakainis talaga.grrr!!!!

Marami akong hindi maintindihan sa services sa globe aside sa overcharging ang “CUT OFF”. Suppose to be ang cut of ko is
every 26th of the month pero naka tanggap pa rin ako ng update September 27 & October 2 at yun “credit limit”na binigay nila
parang wala lang sana kung magkano ang credit limit ng isa customer kung mag exceed na ang customer i-cut sana nila ang line
then tawagan nila ang customer na over na sila sa credit limit bayaran muna nila kahit half para mabalik ang line.

At dahil dun nagtanong2x ako sa mga friend ko kung may kilala sila na ng work sa globe kasi desperada na talaga ako at na
apektohan na ang work ko sa kaiisip sa charges na hindi ko naman ginagamit. At my friend ako na tinulungan nya ako kasi
may kilala siya sa luob wala question at walang investigation o something hiningi lang nya ang original billing ko at sinabihan
niya ang friend ko na e adjust lang namin toh one time at tanggalin namin ang APN I think sa system nila kasi natanggal naman
ang APN sa phone ko. Then one time week after sinabi ng friend ko 741pesos nalang ang babayaran ko mo reflex ang adjustment
ko daw sa next billing ko.

Sabi na manager ko na naka experience din ng overcharging sa smart na hanggan ngayon under
approval pa ang adjustment na mas swerti daw ako kasi may kilala ang friend ko ng work sa globe paano nalang daw ang
mga ordinary customers na walang kakilala na magtiis na magbayad sa malaking amount na na charge ng network.

Gusto ko sana mag reklamo sa NTC regarding overcharging ng mga network on mobile internet para ma stop na tong SCAM na toh.
kasi hindi talaga nakakatulong sa mga customer nila pero hindi ko alam kung sino ang lalapitan ko kahit maglog ako sa site nila
may error. Kung may plano kau lalapit din sa NTC count me in tutulong ako na ma stop na toh.

i never received billing statement from the october 2010 to present….