The Bangko Sentral ng Pilipinas (BSP) said it is reviewing the recent service disruption that affected Bank of the Philippine Islands (BPI), as customers experienced problems accessing the bank’s digital channels over the past few days.
According to the BSP, it is working closely with BPI to assess the incident, ensure services have been restored, and determine whether additional measures are needed to prevent similar outages in the future.
The regulator also reminded banks that major operational incidents must be reported promptly and addressed immediately to minimize their impact on customers. The BSP added that it can investigate such incidents even without receiving formal complaints from affected clients.
As part of its review, the central bank will examine BPI’s compliance with existing rules covering operational resilience, technology risk management, and service reliability. It said appropriate supervisory actions may be imposed if deficiencies are found.
The outage started on the evening of June 14, when many BPI customers reported being unable to access the bank’s mobile app and online banking platform. Some users also experienced issues using BPI online credentials on third-party applications and completing e-commerce transactions through BPI debit and credit cards.
BPI later acknowledged the disruption and worked to restore affected services. The bank said all impacted digital channels were fully operational again by Tuesday.
The BSP has not yet disclosed the cause of the outage or whether any penalties will be imposed while its review is ongoing.
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