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January 01, 2014

Top earning BPO companies in the Philippines

Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don’t know yet which company to work for? This list might help. Here are the top earning BPO companies in the Philippines.

Pasig City Rep. Roman Romulo, an industry supporter, has released a list of the country’s top BPO companies based on on their revenues generated in 2012.

1. Accenture Inc. (Php28.104 billion in revenues)
2. Convergys Philippines Services Corp. (Php17.281 billion)
3. JPMorgan Chase Bank N.A-Philippine Global Service Center (Php10.805 billion)
4. 24/7 Customer Philippines Inc. (Php7.711 billion)
5. Telephilippines Inc. (Php7.241 billion)
6. TeleTech Offshore Investments B.V. (Php6.978 billion)
7. Sutherland Global Services Philippines Inc. (Php6.805 billion)
8. Stream International Global Services Philippines Inc. (Php6.738 billion)
9. Sitel Philippines Corp. (Php6.364 billion)
10. Deutsche Knowledge Services Pte. Ltd. (Php5.754 billion)
11. Sykes Asia Inc. (Php5.617 billion)
12. IBM Daksh Business Process Services Philippines Inc. (Php5.516 billion)
13. Aegis PeopleSupport Inc. (Php5.445 billion)
14. TeleTech Customer Care Management Philippines Inc. (Php5.402 billion)
15. IBM Business Services Inc. (Php5.211 billion)
16. Telus International Philippines Inc. (Php4.962 billion)
17. Shell Shared Services (Asia) B.V. (Php4.821 billion)
18. HSBC Electronic Data Processing (Philippines) Inc. (Php4.700 billion)
19. ePLDT Inc. (Php4.147 billion)
20. SPi CRM Inc. (Php3.501 billion)
21. ACS of the Philippines Inc. (Php3.492 billion)
22. VXI Global Holdings B.V. (Php3.266 billion)
23. Emerson Electric (Asia) Ltd. (Php3.230 billion)
24. StarTek International Ltd. (Php3.094 billion)
25. IBM Solutions Delivery Inc. (Php3.019 billion)
26. Sykes Marketing Services Inc. (Php2.760 billion)
27. SPi Technologies Inc. (Php2.626 billion)
28. Genpact Services LLC (Php2.552 billion)
29. Macquarie Offshore Services Pty. Ltd. (Php2.522 billion)
30. Thomson Reuters Corp. Pte. Ltd. (Php2.265 billion)
31. AIG Shared Services Corp. Philippines (Php2.357 billion)
32. Hinduja Global Solutions Ltd. (Php2.194 billion)
33. Lexmark Research and Development Corp. (Php1.956 billion)
34. ANZ Global Services and Operations (Manila) Inc. (Php1.869 billion)
35. Maersk Global Service Centers (Philippines) Ltd. (Php1.859 billion)
36. Manulife Data Services Inc. (Php1.745 billion)

The BPO industry remains as a popular source of employment among young Filipinos with college degrees. “Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said in a statement.

Sources: ABS-CBN, GMA, Inquirer

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58 Responses to “Top earning BPO companies in the Philippines”

  1. Anti-INC says:

    Company Rankings ha. Baka naman yung ACCOUNT nyo ang hanapin nyo. Yung CALL CENTER nyo mismo hanapin nyo sa Fortune 500. JP Morgan lang makikita nyo dun. Ingram Micro kalokohan na wala sa list. Fortune 100 sila, rank 76.

  2. BPOHopper says:

    Shared Services ang Ingram Micro. Hindi call center.

  3. BPOHopper says:

    Shared Services ang Ingram Micro. IT company ba yun? Parang hindi naman call center.

  4. BPO says:

    BPO companies nga ang title not call center companies. Ingram Micro is included kasi outsourcing din sila

    • lee
      Twitter: hex614

      i think Ingram is not BPO kasi sila mismo ang client kung baga inhouse sila. kaya siguro di sila nakasama tsaka philippines lang naman ito.

    • lolwut says:

      Lee, I think you misunderstood the meaning of the acronym BPO. To refresh you, BPO means business process outsourcing and it doesn’t necessarily mean na call center lang you. Take note that call center is a business process and so as accounting, logistics management, and data processing. All these business process can be outsourced to an offshore office and could still be considered as part of the BPO industry.

  5. ChachaRyz Peramid says:

    Baket po wala Infinit-O dito sa list? I think is good company. Facility is high-tek and building is state of arts. Human Resources and Recruters is excelent in hiring. We even ate hotdog for new year!

  6. Accenture employee says:

    Sorry but I think off topic when we are talking about the facilities and the benefits etc… Don’t deceive guyz.. It’s like investing in a bank..mas mataas na INTEREST mas mataas ang RISK.. simple to attract PEOPLE to join them..
    and the TITLE of the article here is Top earning BPO companies in the Philippines it not about the benefits or what so ever right…

  7. Eyevergies says:

    Accenture is not BPO- ask your top executives, during an interview for one of your top positions, this was cleared by your recruitment team… :) just sharing.

    Accenture and TeleTech has the worst facilities as my friends say since they outsourced…convergys has the best :)

  8. Grammar Police 2 says:

    Eyevergies – did you get the post? I don’t think so. Better brush up on your grammar skills especially when to use “has” and “have”. :)

    On topic: These are based on earnings and not facilities.

  9. zoiera says:

    I think yugatech should revise their disclosure. People are getting confused with the rankings because of incomplete disclosure. The list may be correct however it simply states ‘revenues’ . The question is, what revenues are we talking about? Is it the segmental revenue or the consolidated revenue of the company as a whole. Though segmental revenues make more sense it is still better if the readers won’t have to assume anything. If these list is based on revenues generated only within the Philippines then this list is most probably accurate. Being in the in the fortune 500 does not really guarantee being the highest earning company in the Philippines because fortune 500 looks at the company’s global operations and not just the Philippines.

    And FYI- accenture is actually a BPO, any company providing call center services, managed services, audit, finance and other services for another company which is outsourced by that company (the requiring the service) could be classified under this bracket. Apparently, Accentire is one of those.

  10. honey says:

    Convergys sucks! paganda nang pangalan bulok naman ang nasa loob. pagdating sa facilities; Accenture & TeleTech is the best. If you’re looking for a stable company and you really wanted to focus on your Career. These two companies are the work place to be…

  11. john says:

    I say that’s overrated .Accenture may be top I.T business or technology but not with solutions or consumer business. They’l let you take their stupid Berlitz and if you pass they will still give you what 11-16 basic or all in pack. Not so fair right.. i got all their junk j.o made it a origami. All am sayin dont post this junk revenue and company tiering … like this as people would be deceived and would not know which company offers competitive salary. Ingram micro, ADP,UHG are not on this list. There a lot to company out there good company that people should know about way better that what you have on this non reliable list. Do us favor remove this and do a couple more research i been in this business for almost decade.

    to Zoerie – You stupid i bet your not from accenture right so u dont know anything about their solutions and technology and what issues they have now and that their people from solutions suffer because salary disputes and how they were not given an equal opportunities compare to technology

  12. Dash Mendoza says:

    The list is indeed helpful. But if you really want to start shaping you BPO career, try going for BPO companies that are still starting up. Joining this type of company will help you understand deeper what BPO is all about.

  13. These are the top 3
    1. Accenture Inc. (P28.104 billion in revenues)
    2. Convergys Philippines Services Corp. (P17.281 billion)
    3. JP Morgan Chase Bank N.A-Philippine Global Service Center (P10.805 billion)

  14. togs says:

    please check your data, Thomson Reuters is not a BPO.

  15. NAH says:

    ‘Tong mga BPO employees na ‘to ayaw ma-equate sa call center industry. BPO is a broad term kasi. UGH.

  16. Mark Michael says:

    NUMBER FOUR. We made it, guys! To God be the glory! :-)

  17. Ricrico says:

    Come on guys, please refrain from claiming your company is not a BPO like Thompson Reuters and Accenture because whether you admit it or not the nature of their functions here in PH is BPO. B-P-O: Business Process Outsourcing, not necessarily a call center, BPO involves contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.

    I’m with JPMorgan, a giant bank in the USA & they are not definitely a BPO technically but we don’t complain because that’s what we do here in the Philippines.

  18. IcedTee says:

    I don’t think the list should have the BPOs and captive SSCs together. BPO is 100% revenue generating while captive SSCs may not be. I am a part of a global SSC which is not a part of this list because we’re not revenue generating rather a support for our global organization.

    I also don’t think that you should celebrate if your company is on this list unless this translates to some figures in your paycheck.

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This article was written by Louie Diangson, Senior Editor of YugaTech. You can follow him at @John_Louie.

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